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Beth Israel Lahey Health Pharmacy Technician, Outreach Specialist in Norwood, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

This Pharmacy Technician will be responsible for providing high quality care through patient outreach with goals to improve medication therapeutic outcomes. The Outreach Specialist Pharmacy Technician will assess patient adherence and compliance and identify any potential barriers to medication therapy. This individual will work under the direct supervision of the Outreach Specialist Pharmacist and will be assist with specialty projects assigned by the Integrated Pharmacy Ops Manager.

Job Description:

Obtains medication histories on all assigned patients. Reviews patient medication history for assessment of compliance and adherence. Performs patient and/or caregiver phone interviews to obtain dose and frequency of current medications including prescriptions, over-the-counter and herbal supplements. Performs patient phone interviews to assess patient adherence and compliance to medication therapy. Identifies barriers to medication therapy. Educates patient on BIDMC pharmacy services and assistance programs. Ensures patient health information is preserved per HIPAA & PHI guidelines. Communicates medication-related issues to all appropriate health care professionals. Provides exemplary customer service to the patients and providers of BIDMC. Performs other pharmacy/call center related task as needed or as directed by manager. Executes on various projects and meets goals and metrics determined by manager. Documents both a telephone encounter note and note within the medication reconciliation section in the HER. Documents all necessary information/updates within the patient's electronic medical record. Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

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Equal Opportunity Employer/Veterans/Disabled