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APDerm Management, LLC Patient Care Coordinator, Acton in Norwood, Massachusetts

At Adult & Pediatric Dermatology, PC, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient’s needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly-trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.

Our team members enjoy a world-class benefits plan with a broad range of options including:

  • Medical plans with HMO or PPO options

  • Dental plan

  • Healthcare Savings Account (HSA)

  • 401k plan with generous company match

  • Employee Assistance Plan

  • Pet Insurance

  • Tuition Reiumbursement

We are looking for someone to join our team and orient and educate patients and their families. They would exlain and initiate a plan of care: providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.

  • Answer and address incoming patient clinical calls, RX, PA

  • Type up phone notes/cases and route to providers regarding patient concerns

  • Place phone calls to the patients regarding answers to concerns

  • Call and inform patient of pathology/ lab results

  • Schedule patients for surgeries (excision, etc.)

  • Retrieve patient information from PCP or specialist’s office

  • Obtain from affiliated labs patient results on cultures, biopsies, etc.

  • Fax reports per request of outside providers

  • Maintain the PA/ RX buckets

  • Support and assist with ePath and procedure scheduling as needed

  • Check patient portal messages, route to provider accordingly

  • Ensures accurate notes of all consultations and treatments are recorded in the patients’ record

  • Communicates appropriately and tactfully with staff, consultants, patients, significant others, and community

  • Reduce conflict and increase patient satisfaction whenever possible through timely response to calls


  • CMA or LPN/RN required

  • 2 Years Administrative experience

  • 2 Years Customer Service

  • Triage experience preferred

ID: 2021-1321