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Riverside Community Care Care Coordinator - Norwood in Norwood, Massachusetts

We make a difference - in your community and in your career.

Care Coordinator

The Care Coordinator serves as an integral member of the interdisciplinary Adult Team (primary mental health challenges), providing person-centered and recovery oriented case and care management support to assigned persons served, including but not limited to outreach and engagement, help persons served to identify goals and to assist in developing an individual service plan.

The Care Coordinator will collaborate with persons served, their treatment team, other providers, identified family and community support, involved state agencies and others, assisting them with navigating resources and connection to services in the community that will continue to improve and maintain their health and quality of life.

In this vital role, the Care Coordinator will:

  • function as the primary care coordinator for assigned persons served including conducting face-to-face, telephonic and electronic outreach with persons served and maintaining ongoing communication

  • conduct outreach and engagement activities with persons served to find resources to meet needs such as housing, primary care providers, and employment in coordination with the interdisciplinary team

  • assist person served with navigating through all systems of care, provides referrals to appropriate services and supports, coaches and assists them in attaining health and wellness goals

  • coordinate with the all members of the CBHC team to ensure all aspects of the CBHC services are coordinated,, provided and reviewed as needed and in accordance with program protocols and policies

    Schedule: Full- Time; while this role is predominantly in person, there are opportunities for some hybrid work and a flexible (or reduced) day work week. Weekend work is not required, but highly monetarily incentivized

    Pay Rate: $21.63/hourly with weekend differential

    Why You'll Love Riverside

We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

  • Comprehensive, high-quality health, dental, and vision insurance options

  • Flexible Spending Accounts – both medical and dependent care

  • Eleven paid holidays

  • Separate accruals for vacation (increases with tenure), personal, and sick time

  • Tax-deferred 403(b) retirement savings plan with employer match

  • Employee Assistance Plan / Travel Assistance Plan

  • Employee bonus for referrals resulting in hiring

  • Discounts to movie theaters, sporting, and entertainment events

  • Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

    Learn more about our benefits and culture:

    Our Benefits (

    Our Culture

    Hear what employees think about working for Riverside! (

Required Skills

  • Ability to use a computer for word processing, EHR and email/Outlook Calendar, and the Internet for resource searches persons served

  • Must be able to establish a rapport and work effectively with a diverse multicultural group of persons served and program staff members.

  • Regular access to reliable transportation is required in order to attend required trainings, meetings and/or fulfill other responsibilities of this role.

Required Experience

Candidates must have one of the following:

  • High School Diploma/GED with one year of professional or lived experience

  • Associate’s degree in a behavioral health or social service field with one year of professional or lived experience

  • Bachelor’s Degree (preferred but not required)

  • One year of work experience in very similar role

  • Lived experience with mental health or substance use challenges strongly preferred

  • Must have experience navigating community resources serving persons with behavioral health challenges and/or struggling with substance misuse

  • Must embrace person-centered planning philosophy

    Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.