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IQVIA Pharmacy Program Lead Technician in Northwood, Massachusetts

Position Summary:

A Pharmacy Program Lead Technician is responsible for performing the daily required tasks of a program pharmacy technician while performing activities of team and workload oversight along with the pharmacy management team, perform quality assurance, communicate with hub and client within the manufacturer support division of pharmacy.Ensures the proper completion of all daily tasks in a timely fashion while ensuring quality level of service and compliance with all standard operating procedures.

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Primary Responsibilities:

  • Work closely with the Executive Management Team to meet program goals and performance

  • Maintain and efficient and cordial working relationship with program HUB service team to ensure effective communication between HUB and Pharmacy teams

  • Assist in employee training and quality to present metrics to the Executive Director of Operations and the client during business reviews

  • Collaborate with management on employee productivity metrics assessment, employee coaching and improvement plan as appropriate

  • Assist management team in overseeing accurate completion of data entry, free drug dispensing and other related daily tasks to ensure compliance with SOP’s and Service Level Agreements (SLA)

  • Ensure compliance with program Key Performance Indicators (KPI’s) with daily activities and tasks

  • Schedule and organize workload amongst team members and ensure proper coverage of all tasks

  • Work with management team to perform and report upon regular quality audits on employee calls and data entry

  • Participate in Quality Calibration sessions as requested

  • Provide training to current team on an ongoing basis and support with training of new team members

  • Answer staff and customer questions and recommend corrective services to address customer complaints

  • Provide product and service information by answering questions, aiding customers, providers and fellow employees per program and pharmacy policies and procedures. Escalate questions to the pharmacist or management as appropriate

  • Participate in all functions and tasks of a program pharmacy technician which includes, but is not limited to; new patient registration into pharmacy systems, new prescription entry, answer in-bound calls to assist patients and providers, perform outbound calls to patients and providers, escalate medication related questions to pharmacist, document and report Adverse Events (AE’s) per policy and procedure, maintain current patient profiles per accreditation requirements and applicable State and Federal laws and regulations

  • Provide team with ongoing awareness and training on data security and HIPAA principles applicable to the job functions and as outlined by company training/ policies and procedures

Required Qualifications:

  • High School Diploma or equivalent

  • Minimum 3 years of experience as a Lead Pharmacy Technician or relative lead work experience

  • Unrestricted license for Registered Pharmacy Technician (RphT) in the Commonwealth of Massachusetts

  • Previous data entry experience and ability to type 30wpm Preferred Requirements:

  • National (CPhT) Pharmacy Technician Certification Previous experience in pharmacy patient support services Experience in customer service

Professional Competencies:

Business Skills and Knowledge

  • General Management Demonstrate analytic and problem solving skills, and understand the impact of individual decisions on other parts of the organization and the environment.

  • Information management An understanding of how technology can be used to promote managerial and clinical efficiency and improve health care delivery. The ability to effectively manage information resources and plan for future needs.

  • Quality improvement Application of techniques that continually improve the quality of care provided, patient safety, organizational performance, and the financial health of the organization.

Knowledge of the Health Care Environment

  • Health Care Systems and Organizations Demonstrate an understanding of how the various components of the health care system is organized and financed, and how they interact to deliver medical and health care.

  • The Patient’s Perspective Understand the patient experience, demonstrate a commitment to patients’ rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families.

Communication and Relationship Management

  • Relationship Management The ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision-making is shared.

  • Communication Skills Be able to utilize verbal, written and presentation skills to communicate an organization’s mission, vision, values and priorities to diverse audiences.

  • Leadership The ability to inspire individual and organizational excellence, create and attain a shared vision and successfully lead team attain the organization’s strategic ends and successful performance.

  • Professionalism The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.

Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.

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