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Good Shepherd Community Care Palliative Care Navigator in Newton, Massachusetts

Palliative Care Navigator

Job Details

Job Location

Main Office - Newton, MA

Palliative Care Navigator

Recently named by The Boston Globe as one of theTop Places to Work in Massachusetts, our community-based, mission-driven palliative care and hospice organization seeks an organized, compassionate and skilled individual to join our dynamic team as a full-time Palliative Care Navigator. The Palliative Care Navigator will join our expanding palliative care team and work as part of an interdisciplinary team to provide care coordination and psychosocial support for community-based palliative care patients and their caregivers as well as participate in daily operational and administrative tasks.

Job Responsibilities:

  • Provide case management for an assigned caseload of community-based palliative care patients. This includes but is not limited to assessments of social determinants of health and/or health-related social needs, referrals to resources, outreach and coordination of care between providers, and scheduling provider visits.

  • Manage and schedule incoming referrals.

  • Provide teaching about palliative care to patients, caregivers, community members, providers, and referral sources.

  • Participate in interdisciplinary team meetings.

  • Communicate with care teams to facilitate high quality, compassionate care.

  • Track data and metrics to facilitate quality improvement.

  • Thoroughly document work in compliance with regulatory and billing practices.

Education, Skills and Experience:

  • Community health worker, social worker, or similar with a minimum of 1 year palliative care, hospice, or other medical care coordination experience preferred.

  • Outstanding communication skills with staff, the medical community, and patients and families.

  • Comfort working with socioculturally diverse patients/families.

  • Ability to take initiative, work independently, multi-task and manage time well with exemplary organizational skills.

  • Comfortable documenting in an electronic medical record (EMR).

  • A professional and caring demeanor.

  • Bilingual/multilingual applicants encouraged to apply.

Good Shepherd Benefits Package offers:

  • Four weeks paid time off in first year

  • 12 paid holidays

  • Health and dental insurance, coverage begins as of your start date

  • Life insurance

  • 403(b) with company match

  • Flexible Spending Account

  • Short Term Disability

  • Employee Assistance Program

  • Partnership with Regis College for reduced tuition rates



Employment Type:

Full Time

Job Functions:

Healthcare Administration

About Us:

Good Shepherd Community Care is one of the most trusted health care organizations in Greater Boston focusing on hospice and palliative care. Founded as Hospice of the Good Shepherd in 1978, we are the original Massachusetts hospice. After decades of caring for our community, we continue to remain an independent, not-for-profit, non-sectarian organization. Good Shepherd believes in the importance of mutual respect and acceptance and values diversity in our patients, families and caregivers, employees, volunteers, community, and partner organizations. We are committed to these values and honor the dignity of each individual through the care, support and education we provide. Our team members benefit from a collaborative work environment in a welcoming office, easily accessible to I-95, with on-site parking in Newton.