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VCA Veterinary Client Care Team Member in Newton Highlands, Massachusetts

Veterinary Client Care Team Member

Ready to grow with a collaborative and supportive team?

VCA Rotherwood Animal Hospital is an expanding fast-paced four doctor general practice, with a solid base of long term, dedicated clients.

We are adding to our Client Care Team: the hub around which the hospital operates. Our ideal candidate will be committed to excellent client experience and enjoy being challenged, as well as:

  • Positive, team oriented work ethic with a desire to expand, learn and grow

  • Excellent communication and organizational skills

  • Provide high end customer service, including compassionate and educational conversations for each unique interaction

  • The ability to integrate proactive problem-solving

  • Flexible scheduling, some evenings and weekend hours

  • Interest in cross-training to other areas of the hospital as needs arise

Typical tasks include:

  • Managing incoming clients and phone calls and educating owners on our offers and services

  • Contributing to efficient flow of the hospital from welcoming appointments through check-out, including:

  • Efficient and accurate appointment scheduling, medical info, and follow up

  • Processing accurate client payments and maintaining security

  • Managing electronic medical records, reports and correspondence

  • Using our innovative tools to communicate and deliver a high end experience

  • Some lifting (up to 40lbs) and hands-on animal interaction

What we offer:

  • Generous pet care discounts

  • Leadership opportunities, educational & career development programs

  • Competitive wages & referral bonuses

  • Medical, dental & vision insurance, mental health resources

  • Life, long and short term disability insurance

  • Paid parental leave, vacation and sick time

  • 401(k)

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:

https://www.myworkday.com/vca/d/inst/1$9925/9925$155678.htmld

Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!

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