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Beth Israel Lahey Health Lead Laboratory Associate/Phlebotomist- Newburyport Medical Center in Newburyport, Massachusetts

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Anna Jaques Hospital (AJH) is a not-for-profit community hospital serving the Merrimack Valley, North Shore and Southern New Hampshire areas. We are recognized for delivering high-quality community healthcare, with an emphasis on patient satisfaction. Founded in 1884 and located in the beautiful coastal community of Newburyport, Massachusetts, just 35 miles northeast of Boston, you’ll have the best of both worlds: the friendly, supportive feel of a community hospital paired with the vast growth opportunities that come with being part of a large health care system. AJH is part of Beth Israel Lahey Health, and together our 39,000+ caregivers and staff provide extraordinary care to more than 1.7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire.

Are you looking for a meaningful career where you can grow and advance, all while making a difference in people’s lives?

Lead Lab Associate/Phlebotomist

  • Oversee Phlebotomy and Clerical Functions

  • Responsible for making sure all the necessary orders (draws) have been completed at hospital locations and the off-sites and picked up by the courier.

  • Operate as a float to cover voids in the schedule, such as vacation and sick time and assist with heavy workloads, etc.

  • Primary contact for staff regarding scheduling, shift swaps, etc. using scheduling system.

  • Provides leadership and direction in place of the Customer Service Manager during manager absences.

  • Proficient in determining specimen requirements blood collections for all age groups, order entry, specimen accessioning, and specimen distributions.

  • Proficient in collecting blood successfully on difficult patients.

  • Provide a chain of command between Lead and Customer Service Manager to ensure the following are completed:

  • Coach and guide lab associates in all areas of phlebotomy.

  • Coach and guide clerical staff in all areas of responsibility.

  • Orient, train, observe, and document orientation-period documents, reviewing with lab associates throughout orientation-period.

  • Handle all call outs appropriately, assuring appropriate coverage is provided.

  • Prepare schedule for all lab associates and clerical staff using scheduling system, maintaining staffing hours within budget. Fill open shifts with per diem staff, as required.

  • Ensure all employees know how to properly handle specimens, how to complete and submit all required documentation.

  • Help train phlebotomists and clerical staff in areas that need improvement.

  • Make sure phlebotomists and clerical staff are properly following policies and procedures.

  • Make sure phlebotomists and clerical staff are furnished with proper supplies and forms.

  • Responsible for directing the phlebotomists to ensure that all sites are covered.

  • If complaints are received from an office, will be involved with investigating and communicating with Customer Service Manager.

  • Assist the Customer Service Manager with quality initiatives, cost effectiveness, counseling employees and compliance to procedures and regulatory agency requirements.

  • Provide input to the Customer Service Manager during the Employee Performance Evaluation process.

Staff Development

  • Continually monitors and documents staff performance to ensure that each staff member exhibits a high level of competence.

  • Orients and trains new employees on all applicable procedures, documents same, and continually monitors through observations.

  • Encourages atmosphere of continued learning.

  • Timely input for performance appraisals, ensuring they are completed on time.

Laboratory Information System Operations

  • Demonstrates proficiency when utilizing the LIS.

  • Ensures system integrity by signing on to begin tasks and signing off after tasks are completed.

  • Performs systems maintenance tasks not limited to: Specimen Tracking Screen, Specimen Collection Batch, etc.

  • Assists with inspection readiness ensuring the Laboratory meets and exceeds all CAP and regulatory standards.

  • Conducts staff training when necessary.

  • Assists with maintaining manuals.


  • Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.

  • Excellent interpersonal, oral and written communication skills necessary.

  • Minimum H.S. graduate, Associate’s Degree preferred

  • Minimum 2 years related work experience desired

  • Maintain BCLS or American Heart Association HeartSaver certification. Phlebotomy Certificate preferred (ASCP).

Benefits of working at Anna Jaques Hospital :

We offer a comprehensive healthcare and benefit plan including:

  • Tuition reimbursement

  • Career development opportunities

  • Health and lifestyle discount programs

  • Free On-site Parking and more!

Apply today and learn more !

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled