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Beth Israel Deaconess Medical Center Trainer Patient Accounts (TEMPORARY) in Needham, Massachusetts

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Trainer Patient Accounts (TEMPORARY)

Department Description:Beth Israel Deaconess Hospital−Needham (BID−Needham) is a licensed 58-bed acute care community hospital. BID−Needham has served residents in Needham, Newton, Dedham, Dover, Medfield, Sherborn, Wellesley, Westwood and other surrounding communities for more than 100 years. The hospital has been recognized by several organizations for quality and safety, including the Gold Seal of Approval® from The Joint Commission and a first-place Accountable Care Compass Award from the Massachusetts Health & Hospital Association (MHA).

BID−Needham is part of Beth Israel Lahey Health, a new health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education.

BID Needham has had a direct affiliation with Beth Israel Deaconess Medical Center since 2000, facilitating the clinical integration of staff and resources in emergency medicine, hospital medicine (hospitalists), cardiology, radiology, orthopedics, pathology, as well as many surgical services and oncology housed in the Beth Israel Deaconess Cancer Center and Surgical Pavilion.

Job Location:Needham, MA

Req ID:42146BR

Job Summary:Reporting to the Director of Revenue Cycle, this position will review the functionality of the Assurance software with Patient Accounting staff. Assess training needs, provide training on daily claim functions, create training materials, and review report writing functionality. Provide suggestion for decreasing claim error rates and increase claim acceptance rates.

Essential Responsibilities:

  • Determines departmental needs in the area of education and conducts in-service programs or one-on-one training as necessary.

  • Plans and develops with the IS Analyst and Revenue Cycle Director the most expeditious manner in receiving third party reimbursement.

  • Monitors and supervises staff; advises and makes recommendation on employment actions: hiring, termination, and corrective action. May complete and/or provide input into employee performance evaluations.

  • Is a resource for staff and makes Director aware of any issues affecting the department.

  • Collaborates regularly with outsource vendors on providing necessary documents and data to maximize revenue collection.

  • Ensures PFS staff utilizes the best possible method of performing daily tasks.

  • Assists with establishing productivity standards, job aids, training documentation and quality assessments

Required Qualifications:

  • High School diploma or GED required.

  • 3-5 years related work experience required in manager or supervisory or training role within healthcare setting.

  • Assurance claim application experience required.

  • Knowledge of healthcare regulations and specifically Massachusetts payer regulations required.

  • Knowledge of medical terminology and the ability to multi-task required and ability to troubleshoot and resolve problems that arise impacting the patient experience or support provided to other departments.

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Preferred Qualifications:

  • Post high school education (certificate or degree) in a healthcare or business related field.


  • Decision Making:Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  • Problem Solving:Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

  • Independence of Action:Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

  • Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  • Team Work:Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

  • Customer Service:Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.Learn more ( about this requirement