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Beth Israel Deaconess Medical Center Specimen Processor-Lab Aide (Per Diem) in Needham, Massachusetts

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Specimen Processor-Lab Aide (Per Diem)

Department Description:The Clinical Laboratory/Division of Pathology is an integral part of the patient care provided by Beth Israel Deaconess Hospital-Needham. The laboratory provides state of the art testing services for both in-patients and outpatients. These services include anatomical pathology, cytopathology, clinical chemistry, microbiology, hematology, transfusion medicine and immunology.

Job Location:Needham, MA

Req ID:39977BR

Job Summary:Perform under supervision, routine data entry, and clinical functions associated with specimen processing and patient reception.

Essential Responsibilities:

  • Retrieves patient information from computer and relay test results to appropriate personnel.

  • Receives Specimen drop-off from patients and clinical departments.

  • Assists patients, visitors, and other staff with pertinent information as required. e.g. answering telephones.

  • Locates patient lab orders in their respective computer systems (Athena, OMR, Meditech).

  • Computer entry of patient registration and lab orders.

  • Participates in training of new employees as needed.

  • Prepare samples for further Laboratory Analysis e.g labeling, centrifuging.

  • Prepare samples for Reference Lab testing.

  • Establishes and maintains good rapport and cooperative working attitude with co-workers

and other hospital staff, as well as patients and visitors.

  • Exercises discretion and good judgment in maintaining patient confidentiality.

Required Qualifications:

  • High School diploma or GED required.

  • 0-1 years related work experience required.

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

  • Medical Terminology and computer application preferred.

  • Ability to handle simultaneous requests and telephone calls.

  • Knowledge of laboratory procedures helpful. Previous experience in Laboratory preferred.

Competencies:

  • Decision Making:Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

  • Problem Solving:Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

  • Independence of Action:Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

  • Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  • Team Work:Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

  • Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

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