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Beth Israel Deaconess Medical Center Risk and Patient Safety Manager-Beth Israel Lahey Health Primary Care in Needham, Massachusetts

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Risk and Patient Safety Manager-Beth Israel Lahey Health Primary Care

Department Description:Make a difference in your community.

If you are looking for a career path in healthcare, Beth Israel Lahey Health Primary Care is the place to be. We offer excellent benefits that start day one, no overnight shifts, no holidays, and no weekends! Full-time, part-time and per diem opportunities available.

Beth Israel Lahey Health Primary Care (BILHPC) is a network of more than 80 practices throughout Eastern Massachusetts and Southern New Hampshire. Spanning from Seabrook, NH to Sandwich, MA, BILHPC serves more than 50 communities. Combining the efforts of Beth Israel Deaconess HealthCare, Lahey Health Primary Care and Mount Auburn Professional Services, BILHPC serves more than 17,000 patients weekly. In addition to the community practices, BILHPC includes two hospital-based locations; at Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center.

BILHPC’s dedicated care teams include physicians, nurse practitioners, physician assistants, registered nurses, medical assistants, phlebotomists, practice assistants, managers and many other support staff; all dedicated to providing expert care to each of our patients. Caring for patients of all ages, BILHPC providers often hold certifications in internal medicine, family medicine, geriatrics or pediatrics. Many hold additional certifications in specialties such as cardiology, infectious disease, obesity, pulmonology and more.

At BILHPC, we provide routine care, management of chronic conditions, treatment of acute illness, patient education, access to specialists and specialty care at BILH hospitals and so much more.

Job Location:Needham, Massachusetts

Req ID:47418BR

Job Summary:Beth Israel Lahey Health Primary Care (BILHPC) is building a high performance primary care model to be a leader in patient experience, work life and quality of care both regionally and nationally. Critical to our success is the ability to create a safety culture that values teams and has expertise to foster a healthy and supportive work environment. To realize this, we must build an exemplary leadership team to guide and support our teams. Under the direction of the BILHPC Director of Patient Safety and Risk Management (Director), the Risk and Patient Safety Manager (R&PSM) will assist in the development and implementation of an Ambulatory Risk Management and Patient Safety Program to sustain improvements in the safety of care provided by BILHPC. The Risk Management and Patient Safety program includes proactive and preventive strategies, as well as a reliable system for evaluating safety events. The R&PSM reviews and analyzes safety events, conducts investigations, and collaborates with local and senior leadership and frontline staff. The R&PSM will develop reports to monitor trends and analyze improvement opportunities. The candidate will provide risk and safety education and assist in policy development. The candidate will promote patient safety initiatives and support the malpractice insurance program.

Essential Responsibilities:

  • Participate in the Peer Review process under the direction of the Director and the Chief Quality & Safety Officer (CQSO).

  • Responsible for coordinating clinical and systems investigation and analysis of safety events and quality of care complaints. Conducts interviews of colleagues involved in safety events.

  • Responsible for coordinating the Root Cause Analysis process as deemed appropriate by the Director M and CQSO.

  • Maintains event reporting system and event review process.

  • Collaborates, in connection with the Director, and with CRICO when untoward events occur. Collaborates with BILH General Counsel for information needs and responding to legal requests.

  • Support membership in the CRICO Patient Safety Organization (PSO) and submit documents to the Patient Safety Evaluation System (PSES) under the direction of the Director and CQSO.

  • Provides consultation and education for BILHPC colleagues. Advises on risk management and patient safety issues, and works with practices to evaluate and improve processes and procedures.

  • Responsible for assisting colleagues in proactive response to adverse outcomes by instructing in communication style, customer services responsiveness; and by managing communication with patients and families during investigation of adverse outcomes and complaints.

  • Maintains knowledge of professional industry, legislative, insurance, and regulatory trends and practices through participation in relevant professional organizations and attendance at conferences and other continuing education programs.

  • Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: None Indirect Reports: None

Required Qualifications:

  • Bachelor's degree required. Master's degree preferred.

  • RN preferred.

  • 3-5 years related work experience required in risk management, patient safety, or performance improvement. and 0-1 years supervisory/management experience required

  • Knowledge of and experience with electronic medical records.

  • Experience and/or demonstrated understanding of root cause analysis and FMEA analysis.

  • Ability to analyze data, formulate meaningful information. Ability to work with highly sensitive and confidential information.

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Preferred Qualifications:

  • Experience preferred with RL Solutions adverse event reporting computer software product.

  • Training in patient safety or risk management and quality/performance.

  • Improvement methodology, concepts, education and implementation.


  • Decision Making:Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  • Problem Solving:Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

  • Independence of Action:Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

  • Written Communications:Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

  • Oral Communications:Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

  • Knowledge:Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

  • Team Work:Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

  • Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.