Beth Israel Deaconess Medical Center Practice Assistant/Medical Assistant (Monday-Friday 9:00am-5:30pm) in Needham, Massachusetts
Apply Now (https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25366&siteid=5252&jobid=560492) Apply Later
Practice Assistant/Medical Assistant (Monday-Friday 9:00am-5:30pm)
Department Description:Beth Israel Deaconess Hospital−Needham (BID−Needham) is a licensed 58-bed acute care community hospital. BID−Needham has served residents in Needham, Newton, Dedham, Dover, Medfield, Sherborn, Wellesley, Westwood and other surrounding communities for more than 100 years. The hospital has been recognized by several organizations for quality and safety, including the Gold Seal of Approval® from The Joint Commission and a first-place Accountable Care Compass Award from the Massachusetts Health & Hospital Association (MHA).
BID−Needham is part of Beth Israel Lahey Health, a new health care system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education.
BID Needham has had a direct affiliation with Beth Israel Deaconess Medical Center since 2000, facilitating the clinical integration of staff and resources in emergency medicine, hospital medicine (hospitalists), cardiology, radiology, orthopedics, pathology, as well as many surgical services and oncology housed in the Beth Israel Deaconess Cancer Center and Surgical Pavilion.
Job Location:Needham, Massachusetts
Job Summary:The Practice Assistant encompasses both adminstrative support and medical assistant support to the Beth Israel Deaconess outpatient clinics. This position is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations including some or all of the following responsibilities: Requires problem-solving skills, a positive approach to teamwork, strong communication skills, the ability to handle multiple priorities, attention to detail and a focus on customer service; Assists in maintaining an organized, clean and professional physical environment in the clinic; Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians; Assists with the patient preparation for patient's office visit and ensures the highest quality care for patients seen in the outpatient clinics by supporting the physicians and by supporting the operational needs of the department.
Performs other responsibilities, related or unrelated, as needed.
Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians.
Patient scheduling, check-in, check-out, co-pay collection, patient follow-up, phone call management, billing, medical records, and other administrative activities such as supply management and correspondence.
Ensures the effectiveness of the clinic operations and maintains a professional appearance and environment.
Ensures that patient's needs are met. Responds to patient inquiries and resolves issues by working with providers and staff in a professional manner. Ensures patient satisfaction is a priority.
Assist with chart preparation in advance of patients' visits, in collaboration with co-workers ensuring all referrals are in place prior to visits.
High School diploma or GED required.
Certificate 1 Medical Assistant Certificate preferred.
0-1 years related work experience required.
Strong organizational skills and ability to balance multi-tasks. Ability to maintain high level of professionalism and strict confidentiality.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Meditech and NextGen software experience.
One year of Medical Assistant and/or medical clerical support experience.
Understanding of medical terminology.
Decision Making:Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
Problem Solving:Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
Independence of Action:Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge:Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
Team Work:Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
BIDMC is EOE M/F/VET/DISABILITY/GENDER IDENTITY/SEXUAL ORIENTATION
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.