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Beth Israel Deaconess Medical Center Health Care Navigator in Needham, Massachusetts

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Health Care Navigator

Department Description:The BIDHC Greater Needham Float pool is a team that consists of Medical Assistants and Health Care Navigators who deliver requested coverage to Beth Israel Deaconess HealthCare practices. The Float Pool is designed to efficiently and cost-effectively fill-in staff while maintaining extraordinary patient care. Float Pool positions are considered full time or part time, benefit eligible positions.

The Greater Needham practices include locations in Needham, Sharon, Dedham and Medfield and our Outer Community.

Job Location:Needham, Massachusetts

Req ID:45448BR

Job Summary:Under the direction of the Chief Innovative Office and additional supervision from the Practice Manager, the Health Care Navigator, is an integral part of our Primary Care team and works collaboratively with a Primary Care provider. The Health Care Navigator supports the care of our patients in new and innovative ways to increase patient engagement and assist patients in achieving their health care goals. Based on the current practice workflows and strategies, will develop practice improvement initiatives upon completion of one year assignment.

Essential Responsibilities:

  • Participation in 2 week intensive training program that includes education on: Practice workflows, basic vital signs, electronic medical records, telemedicine, population health, social determinations of health, chronic disease management, health care compliance, practice transformation techniques, secure texting guidelines, motivational interviewing, basic health coaching techniques and more

  • Works to increase patient engagement and assist patients in achieving their health care goals.

  • Participates in Daily Huddles with care team and attends monthly Quality and Safety meetings.

  • Conducts pre-visit chart prep; rooms Patients and attends virtual visits; performs automated Vital signs on patients.

  • Participates in the administration of standardized clinical questionnaires.

  • Provides End of Visit patient educational information to the patients.

  • Proactive outreach to patients (texting/portal/telephone) in between visits assistance in closing patient care gaps.

  • Updates quality data in the Electronic Medical Record and provides follow up assistance on overdue tests and consults for patients. Communicates normal results to patients when appropriate.

  • Collaborates with practice team on practice improvement pilot.

Required Qualifications:

  • High School diploma or GED required. Bachelor's degree preferred.

  • 3-5 years related work experience required.

  • Strong communication and interpersonal skills required.

  • Ability to work in both a team environment and independently.

  • Ability to think creatively and recommend solutions to problems.

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.


  • Decision Making:Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  • Problem Solving:Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

  • Independence of Action:Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

  • Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  • Team Work:Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

  • Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.