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Beth Israel Deaconess Medical Center Administrative Assistant (Monday-Friday 8:30am-5:00pm) in Needham, Massachusetts

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Administrative Assistant (Monday-Friday 8:30am-5:00pm)

Department Description:The Clinical Laboratory/Division of Pathology is an integral part of the patient care provided by Beth Israel Deaconess Hospital-Needham. The laboratory provides state of the art testing services for both in-patients and outpatients. These services include anatomical pathology, cytopathology, clinical chemistry, microbiology, hematology, transfusion medicine and immunology.

Job Location:Needham, Massachusetts

Req ID:47391BR

Job Summary:Performs, under supervision of the Pathologist and Director, routine data entry and clerical functions associated with Pathology, Histology and Clinical Laboratory. Performs duties associated with customer service and lab support.

Essential Responsibilities:

  • Perform registration, test ordering, report printing (OMR and Athena) with ability to use LIS and HIS proficiently.

  • Sorts Laboratory reports and mails to the appropriate ordering Physicians.

  • Enters orders on all tests on outpatients using all appropriate test codes and includes any needed comments.

  • Works independently using available resources as needed, prioritizing responsibilities on a daily basis.

  • Places patient as priority. Interacts with patients in a professional manner, answers patient questions and problem solves issues for quick resolution.

  • Answers telephone courteously and gives results and/or relays messages as required.

  • Maintains test tray and working area in a sanitary condition.

  • Checks requisitions for accurately.

  • Assists in orienting and training new employees as assigned on the responsibilities of the Front Office.

  • Schedules breath test patients and therapeutic phlebotomy patients and other procedures as necessary.

Required Qualifications:

  • High School diploma or GED required.

  • 0-1 years related work experience required.

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

  • Previous administrative experience in lab setting preferred.


  • Decision Making:Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  • Problem Solving:Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

  • Independence of Action:Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

  • Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  • Team Work:Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

  • Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

EOE Statement



As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. BILH requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.