Massachusetts Healthcare Jobs

Mission:

Working together with our community to achieve whole person wellness through health and related services.

Vision:

An island community that enjoys physical, mental, emotional, & spiritual wellness.

Job Summary:

The Medical Staff Office Assistant is responsible for overseeing the administrative component of provider credentialing, onboarding, offboarding and orientation.

_Essential Job Duties and Responsibilities_

• Initiates the Credentialing process for all Medical Staff and Allied Health Professionals.
• Ensures central credentialing has all relevant information to fully and accurately credential and privilege providers.
• Coordinates with central credentialing to respond to affiliation requests from other hospitals regarding providers with a current or past relationship with NCH.
• Collaborates with Payer Enrollment specialists to ensure timely paperwork is submitted to facilitate enrollment.
• Facilitates documentation of completion of requirements of physicians and allied health professionals in accordance with various regulatory agencies and hospital policies.
• Conducts provider outreach as requested to facilitate compliance with mandatory trainings and vaccine verification.
• Orients medical staff to credentialing process and information needed to meet requirements and policies
• Monitors the central credentialing portal to ensure timely reappointments.
• Maintains a current list of credentialed providers with their credentialing details for access by hospital staff.
• Key facilitator for physician onboarding and off-boarding process when providers leave the organization.
• Collaborates with the Housing Manager to make housing and car arrangements for on-call physicians in accordance with established policies and procedures.
• Ensures distribution of appropriate meeting materials to the Medical Staff.
• Manages communication of provider on-call schedules.
• Responds to medical staff verification requests.
• Assists in the management of the medical staff support function as assigned as outlined in the entity Medical Staff Bylaws.
• Performs related administrative responsibilities for Medical Staff Office as requested.
• In collaboration with the Chief Medical Officer creates letters, memos, reports and statistical data as needed.
• Schedules, coordinates, prepares agenda, takes minutes, provides follow up and distributes meeting minutes of committees as assigned.
• Maintains confidentiality of patient information in accordance with Hospital policy and applicable statutes and regulations.
• Performs other duties as assigned.

_Essential Knowledge, Skills, and Experience Required for the Position_

_Knowledge, Skills, and Experience Required_

• Knowledge and understanding of medical terminology.
• Ability to communicate effectively, both orally and in writing with all levels of the organization.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Ability to work independently and with a team.
• Ability to demonstrate adequate technical skills and judgment to function unsupervised during on-call, second shift, and weekend hours.
• Strong analytical and problem-solving skills.
• Ability to use independent judgment and to manage and impart confidential information.
• High school diploma or equivalent required.
• 2 years’ experience in an administrative assistant capacity or related position

_Knowledge, Skills, and Experience Preferred_

• Knowledge of medical staff affairs operational processes.
• Knowledge of medical credentialing and privileging procedures and standards.
• Knowledge of related accreditation and certification requirements.
• Working knowledge of clinical and/or hospital operations and procedures.
• Knowledge of clinical privilege criteria development.
• Knowledge of medical staff policies, regulations, and bylaws and the legal environment within which they operate.
• Knowledge of project management principles, practices, techniques, and tools.
• Database management skills including query and report generation.
• Ability to make administrative/procedural decisions and judgments.
• Advanced proficiency with Microsoft Office Suite.
• Associate’s or bachelor’s degree preferred.

_Core Operating Principals_

Through the Lighthouse System of Whole Person Care, NCH strives to:

• LEARN from our patients, families, providers and staff,incorporating feedbackas we grow
• INITIATE apersonal, compassionate connectionwith each patient throughout their health care journey
• GUARANTEEfamily-focused, seamless, equitable and timely accesstoworld-class, high-quality care
• HIGHLIGHT the need to always respectprivacy and patient confidentiality
• THOUGHTFULLYintegrate multi-disciplinary approachesto mind, body and spirit wellness, demonstrablyimproving the health statusof Nantucket residents
• HONORNCH employeesby celebrating their successes, investing in their well-being and promoting diversity and inclusion
• OFFERinclusive, inviting facilitieswhere all people feel welcome
• UNDERSTANDeach patient’s unique story, enabling them to be an active partner in their care
• SECURE afinancially sustainable futurefor NCH
• EXPRESSgratitudefor the essential support provided by our island community

_Special Requirements_

• Must be available to work in the case of a Hospital declared emergency.

Job: *Admin/Clerical/CustService-Other

Organization: *Nantucket Cottage Hospital (NCH)

Title: Medical Staff Office Assistant - Full Time

Location: MA-Nantucket-NCH Nantucket Cottage Hospital

Requisition ID: 3199255