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Nantucket Cottage Hospital Medical Staff Office Assistant - Full Time in Nantucket, Massachusetts


Working together with our community to achieve whole person wellness through health and related services.


An island community that enjoys physical, mental, emotional, & spiritual wellness.

Job Summary:

The Medical Staff Office Assistant is responsible for overseeing the administrative component of provider credentialing, onboarding, offboarding and orientation.

_Essential Job Duties and Responsibilities_

  • Initiates the Credentialing process for all Medical Staff and Allied Health Professionals.
  • Ensures central credentialing has all relevant information to fully and accurately credential and privilege providers.
  • Coordinates with central credentialing to respond to affiliation requests from other hospitals regarding providers with a current or past relationship with NCH.
  • Collaborates with Payer Enrollment specialists to ensure timely paperwork is submitted to facilitate enrollment.
  • Facilitates documentation of completion of requirements of physicians and allied health professionals in accordance with various regulatory agencies and hospital policies.
  • Conducts provider outreach as requested to facilitate compliance with mandatory trainings and vaccine verification.
  • Orients medical staff to credentialing process and information needed to meet requirements and policies
  • Monitors the central credentialing portal to ensure timely reappointments.
  • Maintains a current list of credentialed providers with their credentialing details for access by hospital staff.
  • Key facilitator for physician onboarding and off-boarding process when providers leave the organization.
  • Collaborates with the Housing Manager to make housing and car arrangements for on-call physicians in accordance with established policies and procedures.
  • Ensures distribution of appropriate meeting materials to the Medical Staff.
  • Manages communication of provider on-call schedules.
  • Responds to medical staff verification requests.
  • Assists in the management of the medical staff support function as assigned as outlined in the entity Medical Staff Bylaws.
  • Performs related administrative responsibilities for Medical Staff Office as requested.
  • In collaboration with the Chief Medical Officer creates letters, memos, reports and statistical data as needed.
  • Schedules, coordinates, prepares agenda, takes minutes, provides follow up and distributes meeting minutes of committees as assigned.
  • Maintains confidentiality of patient information in accordance with Hospital policy and applicable statutes and regulations.
  • Performs other duties as assigned.

_Essential Knowledge, Skills, and Experience Required for the Position_

_Knowledge, Skills, and Experience Required_

  • Knowledge and understanding of medical terminology.
  • Ability to communicate effectively, both orally and in writing with all levels of the organization.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
  • Ability to work independently and with a team.
  • Ability to demonstrate adequate technical skills and judgment to function unsupervised during on-call, second shift, and weekend hours.
  • Strong analytical and problem-solving skills.
  • Ability to use independent judgment and to manage and impart confidential information.
  • High school diploma or equivalent required.
  • 2 years’ experience in an administrative assistant capacity or related position

_Knowledge, Skills, and Experience Preferred_

  • Knowledge of medical staff affairs operational processes.
  • Knowledge of medical credentialing and privileging procedures and standards.
  • Knowledge of related accreditation and certification requirements.
  • Working knowledge of clinical and/or hospital operations and procedures.
  • Knowledge of clinical privilege criteria development.
  • Knowledge of medical staff policies, regulations, and bylaws and the legal environment within which they operate.
  • Knowledge of project management principles, practices, techniques, and tools.
  • Database management skills including query and report generation.
  • Ability to make administrative/procedural decisions and judgments.
  • Advanced proficiency with Microsoft Office Suite.
  • Associate’s or bachelor’s degree preferred.

_Core Operating Principals_

Through the Lighthouse System of Whole Person Care, NCH strives to:

  • LEARN from our patients, families, providers and staff,incorporating feedbackas we grow
  • INITIATE apersonal, compassionate connectionwith each patient throughout their health care journey
  • GUARANTEEfamily-focused, seamless, equitable and timely accesstoworld-class, high-quality care
  • HIGHLIGHT the need to always respectprivacy and patient confidentiality
  • THOUGHTFULLYintegrate multi-disciplinary approachesto mind, body and spirit wellness, demonstrablyimproving the health statusof Nantucket residents
  • HONORNCH employeesby celebrating their successes, investing in their well-being and promoting diversity and inclusion
  • OFFERinclusive, inviting facilitieswhere all people feel welcome
  • UNDERSTANDeach patient’s unique story, enabling them to be an active partner in their care
  • SECURE afinancially sustainable futurefor NCH
  • EXPRESSgratitudefor the essential support provided by our island community

_Special Requirements_

  • Must be available to work in the case of a Hospital declared emergency.

Job: *Admin/Clerical/CustService-Other

Organization: *Nantucket Cottage Hospital (NCH)

Title: Medical Staff Office Assistant - Full Time

Location: MA-Nantucket-NCH Nantucket Cottage Hospital

Requisition ID: 3199255