Nantucket Cottage Hospital Medical Interpreter in Nantucket, Massachusetts

Job Summary:

Performs a variety of medical and general interpreting services to assist Limited English Proficiency (LEP) patients receiving care within the Nantucket Cottage Hospital System. Assesses and monitors patients’ understanding of information conveyed to ensure there is an accurate exchange between patient and Health Care.

Essential Job Duties and Responsibilities

  1. Participates as a neutral party as solely a conduit of information that must flow between NCH staff and the LEP patient/visitors.

  2. Ensure that information pertaining to the patient’s outpatient services and hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.

  3. Ensure that patient’s questions/concerns regarding this information is appropriately addressed and documented.

  4. Provide interpreter services, coveying the exact message without summarizing or altering the information..

  5. Participate in oncall coverage to provide interpretation services as assigned.

  6. If unable to be on call for assigned shifts, try and find alternative interpreter to cover shift(s) if possible and inform Supervisor with as much advance notice as possible.

  7. Notify Supervisor of any issues that may be problematic for patients or NCH staff in a timely manner.

  8. Maintain accurate records on all requests for service as well as the provision of services and prepare to bring this information to staff meetings.

  9. Maintain confidentiality in all matters related to patient care and visitor issues on Limited English Proficiency (LEP) patients/families/escorts.

    1. Adheres to the Mission, Vision and Values of NCH.

    Qualifications and Skills Required for Position

Minimum Education Required

Completion of Medical Interpretation Certification Course Successful completion of conversation/translation competency testing in secondary language Knowledge of Medical Terminology

Minimum Prior Experience Required For This Position

Previous experience in a Health Care setting preferred Function independently in area of expertise Ability to work with diverse populations from various economical backgrounds and age group. Ability to work as an effective member of a dedicated team. Ability to work in a fast paced Health Care environment with a variety of customer service needs. Accurate and appropriate interpretation skills at all times.

Contact with Others

Frequent internal and external contact where a great deal of tact is required.

Supervision Given

Supervision of others not required

Use of Machines/Tools/Equipment

Computer, telephone, fax, calculator, copier, car/van and other equipment associated with an office environment.

Note: All machines/tools/equipment require the use of fingers and hands to operate.

Physical Effort Required of the Position

Frequent bending, lifting of between five (5) to fifty (50) pounds, standing and walking required.

Personal Protection

Face shields/mask, gloves, protective clothing, safety glasses (when applicable).

Job: *Interpreter

Organization: *Nantucket Cottage Hospital (NCH)

Title: Medical Interpreter

Location: MA-Nantucket-NCH - Nantucket Cottage Hospital

Requisition ID: 3069319