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Seniorlink/Caregiver Homes RN Care Manager (Assessment) in Massachusetts

This role is in Western Massachusetts. The RN Care Manager (Assessment) works collaboratively as part of a care management team to guide prospective families through the initial assessment process, assess consumer and caregiver eligibility for services, develop an initial person centric plan of care and meet established timelines for timeliness of assessment and service activation. The RN Care Manager (Assessment) coaches, advocates and educates caregivers to assist with the daily health and well-being needs of consumers. This position supports the ongoing care management needs of cases as needed. Spanish speaking preferred.

  • Manages initial contact with prospective families and educates them on qualifications as it relates to the consumer, caregiver and home

  • Completes and coordinates all applicable clinical assessments and clinical evaluations

  • Coordinates consumer service activation and ensures that all required forms and standard procedures are followed for the activation process. Conducts orientation training for each caregiver before the caregiver enters the program as well as on-going training as required

  • Develops strong understanding of payer options and is able to guide prospective families through service activation process for applicable payer source

  • May provide ongoing coaching to caregiver in conjunction with Care Manager as needed to drive effective utilization of established best practices and protocols (CarePaths)

  • Assists caregiver with onboarding of Seniorlink’s HIPAA secure technology platform. Ensures caregiver has proper understanding of how to successfully submit electronic daily communication

  • Completes nursing progress notes corresponding with each on-site visit or encounter, or more often as the member’s condition warrants

  • Proficient in using and coaching others to use applications on mobile devices

  • Must hold an active Registered Nurse (RN) License in the state of employment

  • Minimum two (2) years of recent experience in direct care of elders or adults with disabilities

  • Experience in case management, care planning and assessment for cases including but not limited to eldercare, people with disabilities, and other complex medical needs in a health care setting

  • In order to serve our families in their home, you must be able to travel by car within assigned geographic area; valid driver’s license and auto insurance is required.


Seniorlink is a tech-enabled health services company that builds care solutions to support family caregivers caring for loved ones at home. With nearly 20 years of care management expertise, Seniorlink blends experienced care coaches, proven protocols and an innovative app, to provide family health care solutions. The company’s commitment to and engagement of family caregivers paired with its reputation for delivering quality care, provides families with a high-touch, low cost alternative to facility-based care.

To learn more about Seniorlink, click here.

Seniorlink is an Equal Opportunity Employer.

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

ID: 2021-3236

External Company Name: Seniorlink, Inc.