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APDerm Management, LLC Medical Assistant II Call Center in Massachusetts

Experienced Medical Assistants- for our call center in Acton.

Are you an experienced Medical Assistant looking for an opportunity to directly impact patient care? Come to work for APDerm as a Patient Care Coordinator and take advantage of our competitive pay, comprehensive benefits package, and opportunities for growth, to include:

  • Generous Tuition Reimbursement that can be used for Medical Assistant certification programs

  • Free Botox

  • 40% discount on cosmetic services and skincare products

  • Comprehensive benefits package to include health, dental, 401(k) with generous company match, health savings account (HSA), generous PTO and holidays, and much more!

APDerm is looking to hire experienced Medical Assistants that are interested in a high growth opportunity. Our Patient Care Coordinators are experienced Medical Assistants that interact with patients and their families in initiating the plan care, to include:

  • Provide education information to patients and their families

  • Explain treatments, procedures, medication(s) and continuing care following treatment

  • Collaborate internally with various departments to ensure appropriate scheduling, lab results and recordkeeping

At APDerm, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical, and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient’s needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.


  • Answer and address incoming patient clinical calls, RX, PA

  • Type up phone notes/cases and route to providers regarding patient concerns

  • Place phone calls to the patients regarding answers to concerns

  • Call and inform patient of pathology/ lab results

  • Schedule patients for surgeries (excision, etc.)

  • Retrieve patient information from PCP or specialist’s office

  • Obtain from affiliated labs patient results on cultures, biopsies, etc.

  • Fax reports per request of outside providers

  • Maintain the PA/ RX buckets

  • Support and assist with ePath and procedure scheduling as needed

  • Check patient portal messages, route to provider accordingly

  • Ensures accurate notes of all consultations and treatments are recorded in the patients’ record

  • Communicates appropriately and tactfully with staff, consultants, patients, significant others, and community

  • Reduce conflict and increase patient satisfaction whenever possible through timely response to calls



  • CMA required

  • 2 Years Administrative experience

  • 2 Years Customer Service

  • Triage experience preferred

Equal Employer Opportunity statement:

APDerm provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, APDerm complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

APDerm and its affiliates expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

ID: 2021-1412