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Seniorlink/Caregiver Homes Background Record Specialist in Massachusetts

The Background Verification Coordinator (BVC) will assist with the coordination of activities related to the process to obtain, process, and complete criminal background reports and verifications for individuals acting as caregivers within Seniorlink programs. The BVC will have basic knowledge of specific state regulations and requirements and Seniorlink best practices related to the procurement and administration of background reporting. The BVC will participate in the research and documentation of state and organizational requirements and assist with the development of policies and procedures to support the program.

  • Complete timely criminal and/or motor vehicle background check requirements for caregivers in accordance with state specific regulations and internal processes

  • Coordinate feedback to appropriate parties and manage documentation of results in the system(s) of record

  • Maintain tracking tools and detailed reporting to support the program

  • Maintain verification information and results in the systems of record to capture all activity and results related to state background checks for each individual involved in the process

  • Assist with the preparation and delivery of background verification activities and results

  • Participate in escalated resolution meetings and formal appeals with management and caregivers; assisting with documentation preparation of each case prior to meetings to facilitate speedy compliant resolution

  • Work with department leadership to make timely decisions and provide communications to internal and external stakeholders.

  • Maintain files and records in an organized and confidential manner in compliance with all state and HIPAA requirements

  • Perform other duties as assigned

  • 0-2 years of office environment experience; previous experience performing background checks is preferred

  • Proficiency with Microsoft Office programs

  • Exceptional oral and written communication skills; Strong attention to detail

  • Ability to prioritize multiple requests for information, while ensuring integrity, accuracy, completeness, and timeliness of data.

  • Maintains high standards of ethical behavior, and professionalism; able to maintain objectivity and confidentiality with highly sensitive information.


Seniorlink is a tech-enabled health services company that builds care solutions to support family caregivers caring for loved ones at home. With nearly 20 years of care management expertise, Seniorlink blends experienced care coaches, proven protocols and an innovative app, to provide family health care solutions. The company’s commitment to and engagement of family caregivers paired with its reputation for delivering quality care, provides families with a high-touch, low cost alternative to facility-based care.

To learn more about Seniorlink, click here.

Seniorlink is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Seniorlink supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Seniorlink complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Seniorlink endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact People & Culture at 866-797-2333

ID: 2021-3090

External Company Name: Seniorlink, Inc.