Job Information
Family Service Association - Fall River Clinical Care Manager - Cape Cod in Mashpee, Massachusetts
* We are offering a $1,000 Sign on Bonus*
Family Service Association is seeking a full time (40 hours per week), Monday through Friday, 8:30 a.m. - 5:30 p.m. Position may be partially remote with drop in office in Mashpee, and includes travel in surrounding Southern Mass. area.
Duties and Responsibilities:
Provide direct management and supervision to assigned CP Team, consisting of Registered Nurse(s) (RNs) and Care Coordinators (CCs), using group and individual settings.
Provide training and coaching to CP Team via individual and group interventions.
Ensure CCs/RNs develop person-centered Comprehensive Assessments and Care Plans that reflect the voice and choice of assigned Enrollee’s including care needs, functional needs, accessibility needs, goals, and other characteristics within required CP timeframes.
Responsible for providing final review and sign-off approval of the Enrollee’s Comprehensive Assessment and Care Plan. Responsible for documentation of Care Plan Complete note in the Electronic Health Record.
Ensure the Comprehensive Assessment and C are P lan are shared with the Enrollee’s Primary Care Provider , all members of the Enrollee’s Care Team, and other providers who serve the Enrollee in compliance with contractual requirements, as agreed upon by the Enrollee.
Support the engagement of assigned Enrollees within specified timeframes.
Provide case consultation and/or attendance at Integrated Case Conferences for members with complex medical and/or social determinants of health (SDOH) needs.
Work collaboratively with and serve as a resource for A COs / MCOs, Health Centers, PCP practices, including in regularly scheduled meetings.
Work to collaborate with state agencies, Social Service Organizations, and other community partners, including participation in an area provider committee.
Promote achievement of Quality Measures as determined by EOHHS, including p roviding assistance to the Director in reporting and monitoring program performance.
Demonstrate willingness to work with Enrollees with complex medical and LTSS, Behavioral Health, Homelessness, Substance Use Disorder needs, as well as Enrollees involved in the legal system.
Ensure culturally and linguistically appropriate health care coordination services that are respectful of and responsive to cultural and linguistic needs of Enrollees.
Advocate for and assist with navigating any Health Inequities discovered.
Provide logistical and clinical guidance and expertise to the C are Team for the delivery of LTSS CP supports.
Utilize the specific expertise of Affiliated Partners for case consultation, care planning, transitions of care, and training development and deployment.
Demonstrate knowledge and experience in the delivery of LTSS CP supports and care coordination, including Health and Wellness coaching, support for transitions of care, etc.
Ensure appropriate use of program’s EHR system for fidelity and accuracy of timely reporting of all CP Team members.
Support the development of the LTSS CP Consumer Advisory Committee (CAC) and provider networks.
Demonstrate willingness to work flexible hours, and travel across the geographic area served by the LTSS CP Team, with occasional travel outside of that geographical region.
Assist in the orientation of new employees and the ongoing professional development of all LTSS CP Team employees.
Demonstrate and promote cultural competency awareness and sensitivity to race, religion, ethnicity, disability, gender identity/gender expression, sexual orientation, geography, language etc.
Understand and demonstrate commitment to agency mission, values , and philosophy in performing job responsibilities, including compliance with all ethical and legal requirements of the organization.
Work in a professional and confidential capacity related to all program services and communications.
Work independently as well as part of a multidisciplinary Care Team.
Triage and balance competing priorities.
Participation in ongoing CQI activities.
Attend regular supervisory meetings both on a team and individual basis, as required.
Respond to reasonable expectations of the Agency and/or supervisor .
Education and Experience Required:
Must have at a minimum at least two years of relevant professional experience of which at least one year experience as a supervisor.
Must hold one of the following qualifications:
RN with Behavioral Health expertise
LICSW
LMHC
LMFT
LADC I
LCSW
Licensed Psychologist
Licensed Rehabilitation Counselor
Registered Occupational Therapist.
All licensures and registrations must be in good standing with the Commonwealth of Massachusetts.
Experience Desired: Care Coordination, BIPOC and Bi-lingual candidates encouraged.
This is a benefits eligible position. We offer a comprehensive benefits package including:
• Medical, dental, vision insurance
• Long term disability insurance
• Life insurance
• 403b pension plan
• Flexible spending account
• Three weeks paid vacation
• Twelve paid holidays
• Generous earned sick time.
*Please include salary requirement when applying *
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