Job Information
Candela Corporation RMA (Return Merchandise Authorization) Associate in Marlborough, Massachusetts
RMA (Return Merchandise Authorization) Associate
Requisition Number 2822
Location US - Marlborough, MA
State/Territory Massachusetts
Company Overview
Candela Medical is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins and other common indications.
The Company is headquartered in Marlborough, Massachusetts, USA, with an additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold directly in 18 countries worldwide and are supported by capital sales, field service, clinical education, technical support and marketing development organizations. Candela maintains contracted distributors in over 60 other countries.
General Summary
The RMA Associate responsible for performing returned material authorizations process as defined by procedure and supply RMA process data to various teams for analysis and trending purposes.
Essential Job Functions
· Act as primary point of contact for all RMA departmental activities.
· Receive and review returned product and parts, perform visual inspection and distribute to appropriate departments for further evaluation.
· Maintains electronic records of quantity, type and value of returned product and parts.
· Support the Refurb Center as required.
· Verify, format, and print reports for effective review as required.
· Participate in return parts inspection process as required.
· Supports internal audits as required.
· Provide backup assistance (as needed) for the Shipping Department by processing orders, part shortages and assist in all assigned stop shipment and recall activities when applicable.
· Support credit/re-bill process.
Knowledge/Educational Requirements
· Associate degree preferred - business or related field. Customer Service, Returned Materials, Quality Assurance experience in medical products will be considered in lieu of a degree up on all.
· Receiving/Shipping/ Customer Service/Quality Assurance in a high volume, manufacturing environment.
· Attention to detail, excellent typing; proficient in Microsoft Office, Excel, and Oracle databases.
· Data entry and report output experience.
· Basic knowledge in medical terminology and medical-aesthetic product.
· Internal audit knowledge a plus.
This job description is not all inclusive and is intended to capture a majority of the job functions. Special projects and other tasks may be required by management.