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Option Care Health Referral Facilitator, Chronic Therapies in Marlborough, Massachusetts

Extraordinary Care. Extraordinary Careers.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

At Option Care Health we recognize that part of being extraordinary is supporting and building a workforce that is as diverse as the patients and communities we serve.

Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce.

COVID-19 Vaccine Requirements:

As a leading healthcare provider, we have an undeniable responsibility to protect the health and safety of our patients, customers and team members.

COVID-19 vaccinations are required as a condition of employment for patient and customer-facing team members as well as all Director level and above leadership roles. Please note we will consider exceptions to this requirement for those who cannot be vaccinated due to a medical condition or strongly held religious beliefs. Upon hire, new team members will have 42 DAYS from their start date to be fully vaccinated or receive approved exemption.

Please work with your Talent Acquisition representative to determine if this position falls into one of those categories.

Job Description Summary:

Responsible for working independently and in partnership with the Chronic Therapies Commercial and Operations teams to successfully identify, resolve and eliminate individual referral flow obstacles across all therapies.

Referral Facilitator will deliver solutions and manage outcomes by providing intervention with a dedicated approach and direct focus to resolve persistent barriers that are responsible for delays in patients’ starts of care. Referral Facilitator will ensure that efficient Referral process needs are communicated and improved upon to ensure optimal outcomes further improving patient experience and prescriber confidence.

Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

  • Become part of a cross functional, focused team that can assist/understand the operational and sales requirements to ensure efficient referral flow and deliver timely new patient starts.

  • Responsible for identifying referral flow access obstacles and restrictions by strategically working with operation and sales team members.

  • Responsible for addressing, troubleshooting and overcoming Referral Flow obstacles by delivering solutions to encourage timely referral pull-through.

  • Understand the requirements of referrals in all therapeutic areas and put plans in place to address training and teamwork/partnership needs and opportunities.

  • Represent and have responsibility for the entire Chronic Therapies Team’s product portfolio of referrals.

  • Provide support and relief to OCH Team members (Sales and Operations) on referral flow management needs, allowing OCH team members to maintain focus on primary Job responsibilities.

  • Communicate with patients to discuss topics including: an introduction to OCH, overview of the OCH process and what to expect, field patient questions and triage to the appropriate OCH personnel.

  • Serves as a point of contact in referral flow management between Sales/Operations.

  • Proactively manage the referral process and communicate needs to resolve referral flow obstacles and execute solutions.

  • Responsible for developing and building strong internal relationships with Operations/Sales Teams.

  • Utilize and have access to appropriate OCH platforms to manage the referral process and, if needed, recommend necessary improvements. These platforms for access include but are not limited to Reference Point, Nurse Point, etc.

  • Serve as a member of the Reference Point team and support the direction to the sales team.

Supervisory Responsibilities

Does this position have supervisory responsibilities? NO

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Basic Education and/or Experience Requirements

  • High School Diploma and 1 year of customer service/account management experience, intake/RCM experience, OR

  • An Associate’s Degree, LPN or Pharm Tech license.

Basic Qualifications

  • Experience establishing and maintaining relationships with individuals at all levels of the organization.

  • Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.

  • Proficient computer skills. Ability to work with Microsoft Windows-based programs, and acceptable data entry skills required.

  • Experience in identifying operational issues and recommending process improvements.

  • Ability to evaluate information and make decisions or take actions to problem solve or reach a goal.

  • Strong interpersonal and communication skills. Ability to work cooperatively with pharmacy branch departments, Sales Team members, and customers.

  • Strong organization and planning skills.

Travel Requirements

  • As needed. Less than 10% of time.

  • Remote-based position.

Preferred Qualifications & Interests

  • LPN, RD or Pharm Tech licensure and/or experience

  • Previous Infusion Medical Billing/Collections or Intake/Admissions Experience.

  • Specialty Pharmacy experience

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.