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State of Massachusetts Complaint Unit Long Term Care Surveyor in Marlborough, Massachusetts

The Massachusetts Department of Public Health is seeking a qualified individual dedicated to public health, quality of life and safety to conduct complaint inspections within Massachusetts nursing homes and other health care facilities, and review inspection findings. This person will play a vital role ensuring our nursing homes and other health care facilities comply with all state and federal regulations. The ideal candidates will have experience working in a health care setting and an understanding of regulations and policies that apply to nursing homes, hospitals, and other health care facilities in Massachusetts. _Duties and Responsibilities (these duties are a general summary and not all inclusive):_ * Conducts complaint investigations and surveys of health care facilities and services to determine if services provided to patients, clients, and residents, are in compliance with regulations for certification, state licensure, and state and federal laws. * Documents findings in investigation reports by identifying evidence gathered to support final determination and documents deficient practice in a statement of deficiencies. * Evaluates effectiveness of services in health care facilities, including infection prevention practices, and applies findings to the planning and development of future programs for such facilities and services. * Participates in the development of methods for evaluating health care services and related programs. * Assists in reviewing and prioritizing complaints to ensure immediate action in situations where patient health and safety is involved. 6. Provides consultation, guidance and training to health care facilities, health care professionals and other staff involved in patient care. _Required Qualifications:_ * Knowledge of the principles and practices of health care administration. * Proven experience in a health care profession, in addition to basic investigative skills. * Familiarity with the factors, trends and problems in providing health care services to client groups such as infants, the aged and the infirmed. * Ability to write clearly and concisely. * Capacity to establish and maintain effective working relationships with agency officials, staff associates, other employees, providers, vendors and health care administrators. * Skilled in exercising a high degree of initiative, judgment, discretion, confidentiality and decision making to achieve objectives. _Preferred Qualifications:_ * Registered dietician, Social worker, physical or speech therapist, with a current Massachusetts license and with a minimum of 3-5 years working in a healthcare facility setting (preferably nursing homes). * Excellent critical thinking and problem-solving skills with the capacity to demonstrate strong interpersonal, interviewing, teamwork, communication and organizational skills. * Knowledge of the principles and practices of health care administration. * Knowledge of the factors, trends and problems in providing health care services to client groups such as infants, the aged and the infirmed. * Knowledge of state and federal regulations related to hospitals and nursing homes. * Ability to analyze and determine the applicability of heath care and/or medical data, to draw conclusions and make appropriate recommendations. About the Department of Public Health Location: Health Care Facility Inspector surveys facilities statewide and requires extensive travel with majority being in the Western Region of the Commonwealth. Health Care Facility Specialist reports to the Division of Health Care Facility Licensure and Certification located at 67 Forest Street, Marlborough, MA 01752. _About the Department of Public Health:_ The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities. DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems. More information can be found at:* MA Department of Public Heal_th_ *_Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2 First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in the fields of health care or medical care in a recognized clinic, hospital or medical facility, and (B) of which at least two years must have been in an administrative, managerial or supervisory capacity, or (C) any equivalent combination of the required experience and he substitutions below. Substitutions: I. A Bachelor's degree with a major in health care administration, hospital administration or public health may be substituted for a maximum of two years of the required (A) experience.* II. A Graduate degree with a major in health care administration, hospital administration or public health may be substituted for a maximum of two years of the required (A)experience and one year of 'he required (B) experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: Educational substitutions will only be permitted for a maximum of three years of the required experience. Substitutions will be permitted for a maximum of one year of the required (B) experience. SPECIAL REQUIREMENTS: Based on assignment, possession of a current and valid Massachusetts Motor Vehicle Operator's license may be required. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Science* *Organization: Department of Public Health *Title: *Complaint Unit Long Term Care Surveyor Location: Massachusetts-Marlborough - 67 Forest Street Requisition ID: 220008LP

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