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South Middlesex Opportunity Council WIC Program/Nutrition Assistant in Marlboro, Massachusetts

SUMMARY

Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants.

PRIMARY RESPONSIBILITIES

  • Travel to multiple WIC sites.

  • Answer and direct phone calls.

  • Screen applicant inquiries for eligibility.

  • Manage appointment scheduling/rescheduling including reminder phone calls.

  • Greet and triage participants to appropriate staff.

  • Oversee flow of applicants/participants in waiting area.

  • Clerical duties as assigned/required.

  • Verification of identity, income, residency, participant category and data entry.

  • Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors.

  • Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs.

  • Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits.

  • Issuing and re-issuing food/formula prescriptions/benefits.

  • Security of WIC e-cards.

  • Receive training and attend appropriate in-services to attain competency and earn CEUs.

  • Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education.

  • Participate in quality assurance activities.

  • Assist in the planning and development of education materials and group nutrition education activities.

  • Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status.

  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work

  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas

  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements

  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures

  • Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

  • Fluency in English, Spanish AND Portuguese

  • High School Diploma or GED

  • Valid Driver’s License

  • Reliable, daily means of transportation to/from/between multiple WIC sites

  • Availability to work during morning, afternoon, evening and Saturday hours

  • One year office experience with good computer skills

  • One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker or home health aide

  • Excellent communication, interpersonal and customer service skills

  • Well-organized, systematic, team-work approach to work

  • Interest in nutrition or health care

  • Sensitivity to the needs of participant population.

ORGANIZATIONAL RELATIONSHIP

  • Directly reports to Program Director

  • Indirectly reports to Senior Nutritionist

  • Direct reports of this position are N/A

  • Indirect reports of this position are N/A

PHYSICAL REQUIREMENTS

  • Ability to drive

  • Ability to see and read a computer screen and paper documents

  • Sitting for sustained periods of time

WORKING CONDITIONS

This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

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