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Beth Israel Lahey Health Clinical Intake Coordinator - 32 hours, day shift in Lynn, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

32 hours, day shift, every other weekend

Job Description:

BayRidge Hospital, a part of Beth Israel Lahey Health, provides substance abuse and mental health treatment, along with inpatient and outpatient services.

This is a Department of Mental Health (DMH) licensed hospital with 62 adult psychiatric beds.

Inpatient services are provided in a hospital setting and offer evaluation and treatment of acute mental health and/or substance use conditions. Care is provided in a 24-hour, secure and protected, treatment environment. The goal of inpatient services is stabilize people who display acute psychiatric conditions associated with either a sudden onset and a short, severe course, or a marked worsening of symptoms associated with a more persistent, recurring condition

Assumes responsibility for Emergency Psychiatric Services patients. Provides short-term, intensive interventions and psychiatric assessments to individuals and families in crisis. Assists in the development and implementation of treatment and disposition plans for all observation admissions. Collaborates with other clinical staff and community providers to ensure that safe and therapeutic treatment is provided for all patients.

Essential Functions/Key Responsibilities:

  • Support the hospital in such a manner that there is a strong and positive commitment to quality patient care

  • Triage all patients who arrive to appropriate treatment interventions, including referrals to inpatient, partial and/or outpatient treatment

  • Attend clinical meetings that will have a positive impact on patient care and all appropriate administrative meetings that support the mission of the hospital

  • Participate in any ongoing quality improvement studies that will have positive patient care outcomes

  • Coordinate and organize Emergency Psychiatric care activities

  • Develop, implement and evaluate treatment plans, making appropriate changes as needed

  • Utilize and provide supervision in a positive and thoughtful manner to enhance professional improvement and development

  • Maintain a clear understanding of hospital policies and protocols, practices within those policies and protocols, and enforces such when appropriate

  • Support and implement administrative decisions

  • Maintain solid understanding of and follow regulatory agencies’ expectations and guidelines (i.e. DMH, DPH, JCAHO, payors, etc.)

  • Screen referrals to verify third party benefit availability and initial approval requirements

  • Consistently promote professional working relationships between the hospital, referral sources and payors

  • Maintain understanding of managed care contracts, insurance benefits, limitations, policies, procedures and forms

  • Maintain yearly/biyearly requirements of CPR, Risk Management and Aggression Management

  • Perform other duties as assigned


  • Master’s Degree in a health care field

  • Current professional license registration in Massachusetts

  • Previous emergency psychiatric experience with theoretical as well as practical knowledge of the clinical area

  • Exhibits ability to be competent in the following areas:1) Mental status exams and emergency assessments2) Knowledge of admission procedures and protocols3) Knowledge of managed care and other payors4) De-escalation/Restraint Management5) Effectively able to triage patients and make disposition decisions

Scheduled Hours - Full Time(32) Day shift and every other weekend.

  • Demonstrates a positive demeanor that allows for respectful and courteous interaction with all external and internal customers

  • Works cooperatively and effectively with others with ability to adapt to changes in the workplace as part of maintaining currency in profession

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled