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Beth Israel Lahey Health Admission Counselor Full time Evenings in Lynn, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Evening (United States of America)

Job Description:

You will be responsible for completing registration of patients in a behavioral health setting, verifying insurance eligibility, entering insurance authorizations, signing patients in to the hospital, triage of incoming phone calls to the admissions area and providing administrative and clerical support services to management and clinical staff.

  • Obtaining demographic and insurance information in order to complete patient registration in EPIC

  • Orienting patients to the inpatient hospital setting and explaining admission process

  • Complete the admissions process, obtaining patient consent to treatment, explaining legal status and review patient rights

  • Verifying insurance coverage and documenting insurance verification and authorizations

  • Assist in maintaining safety in patient area by responding to patient needs and inquiries, keeping patients informed of admission progress and escorting patients to the unit

  • Provide referral information to patients that do not meet criteria for admission

  • Offer information, referral & crisis intervention service to persons telephoning or visiting the site

  • Other duties as assigned.


  • Minimum HS diploma, Bachelors or Associates degree preferred

  • Knowledge of electronic medical records, knowledge of behavioral health insurance coverage

  • Ability to interact with patients and colleagues in a professional manner, good customer service skills, able to multi-task and work in a fast-paced, multi-person office, comfortable with behavioral health patient population

  • Minimum 1-2 years experience in hospital registration/admission/insurance verification

  • Fluent in English with ability to communicate well both verbally and in writing

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled