Job Information
Eliot Community Human Services Administrative Assistant - Urgent Care, CBHC in Lynn, Massachusetts
Description
Together we can make a difference
We’re looking for empathetic individuals dedicated to providing quality support and care to others. With your creative problem-solving skills and Eliot's cutting edge Community Behavioral Health Center (CBHC) programs, we can overcome traditional barriers in the behavioral health system. Imagine having access to trauma-informed behavioral health services in real time? Or providing coordinated care continuum? Join Eliot and get to work alongside our talented and dedicated staff specializing in housing navigation, recovery coaching, case management,peer supports and other specialized stabilization services.
The Urgent Care Admin Assistant provides administrative and clerical support for the program, including correspondence, data input, scanning, assembling EMR files, and other general duties. Our ideal candidate will have administrative skills, excellent interpersonal and communication skills and attention to detail. Computer literacy and skill in the use of computers and related software applications and office equipment is a must.
Responsibilities:
Triages client phone calls and provides triage supports to individuals inquiring into services through CBHC and Urgent Care
Provides administrative and clerical support for the program, including correspondence, data input, scanning, assembling EMR files, and other general duties
Provide assistance to Clinical staff in scheduling clients for appointments, including reminder calls and correspondence
Registers new patients and updates existing patients’ information, including the collection of all eligibility documents
Maintains up to date knowledge of insurance regulations to ensure correct data entry of client insurance information and answer any questions clients may have about insurance coverage as it pertains to Eliot services
Assists in maintaining client medical records including but not limited to verifying and updating all demographic and insurance information at the time of service
Triages medication messages and appropriately escalate in accordance with the workflow set forth by Eliot
Assists clinical team in all prior authorizations, including but not limited to service authorizations and medication PAs
Assists teams in communication with other providers and businesses as needed
Qualifications:
A High School Diploma, Associates Degree preferred
Excellent interpersonal and communication skills, attention to detail and ability to initiate and follow through on tasks
Demonstrated understanding of regulations as pertains to HIPAA, client privacy, confidentiality and disclosure of medical information
Must have skills to establish supportive relationships with persons with severe and persistent mental illnesses and respect for their preferences for treatment
Rate: $23.08/hr.
Schedule: 10am-6pm
Bilingual candidates preferred and eligible to receive a 6% differential if fluent.
Why Eliot?
At Eliot we are dedicated to restoring dignity and hope to the lives of the people we serve by ensuring access to evidence-based treatments, trauma-informed services and relevant resources. The fiber of our culture includes transparency, creativity, clinical sophistication, responsiveness, and compassion
Eliot is committed to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.
Qualifications
Skills
Preferred
Communication Skills: Intermediate
Computer Software Skills: Intermediate
Ability to deal with fast pace setting: Intermediate
Administrative Tasks: Advanced
Education
Required
- General Equivalent Diplom or better