Wellforce Patient Greeter in Lowell, Massachusetts
Part Time/ 12 hours a week/ Day/Evening
The ED Patient Greeter is responsible for the initial experience of patients/ visitors entering the medical center through the main entrance of the Emergency Department.
The role is responsible for confirming promptly if persons walking through the main entrance of the ED are seeking emergency care in compliance with the Emergency Medical Treatment and Labor Act (“EMTALA”).
It is necessary that s/he is cordial and ensures the person receives timely care and/ or are guided to their intended destination safely.
This position requires a high degree of professionalism, customer service skills, and a commitment to teamwork.
Acknowledgement a person has arrived through the main entrance of the Emergency Department and immediately seek to confirm if they are seeking emergent care
Responsible for initial and accurate entry of a patient’s key identifiers and basic contact information into the hospital’s Emergency Department Information System (“EDIS”)
Documentation of patient arrival method
Documentation of patient chief complaint
Scanning of a patients approved form(s) of identification into their medical record in the EDIS i.e. Driver’s License, Passport
Serves as a general resource to non-emergency seeking patients; provides directions to assist patients/ visitors locate other key areas of the hospital
Supports quality assurance efforts by reviewing patient accounts in the EDIS to ensure all key registration elements are captured i.e. patient’s primary care physician as applies
Demonstrates knowledge and compliance with EMTALA
Associates Degree preferred
1-2 years of experience working in a medical office/ clinical setting
Prior experience working in a clinical setting is preferred
Computer literacy required including familiarity with Microsoft Office Suite and other complex medical information systems i.e. Medhost, Cerner products, EPIC
Ability to learn new systems/ applications efficiently
High-degree of interpersonal skills and emotional intelligence
Intensely focused on attention to detail
High-degree of professionalism; maintains and manages confidential personal medical information
High-level of maturity; daily interaction with various individuals in a fast-paced, emergent care environment
Bilingual skills preferable but not required