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Wellforce Patient Greeter in Lowell, Massachusetts

Part Time/ 12 hours a week/ Day/Evening

The ED Patient Greeter is responsible for the initial experience of patients/ visitors entering the medical center through the main entrance of the Emergency Department.

The role is responsible for confirming promptly if persons walking through the main entrance of the ED are seeking emergency care in compliance with the Emergency Medical Treatment and Labor Act (“EMTALA”).

It is necessary that s/he is cordial and ensures the person receives timely care and/ or are guided to their intended destination safely.

This position requires a high degree of professionalism, customer service skills, and a commitment to teamwork.

Responsibilities;

  • Acknowledgement a person has arrived through the main entrance of the Emergency Department and immediately seek to confirm if they are seeking emergent care

  • Responsible for initial and accurate entry of a patient’s key identifiers and basic contact information into the hospital’s Emergency Department Information System (“EDIS”)

  • Documentation of patient arrival method

  • Documentation of patient chief complaint

  • Scanning of a patients approved form(s) of identification into their medical record in the EDIS i.e. Driver’s License, Passport

  • Serves as a general resource to non-emergency seeking patients; provides directions to assist patients/ visitors locate other key areas of the hospital

  • Supports quality assurance efforts by reviewing patient accounts in the EDIS to ensure all key registration elements are captured i.e. patient’s primary care physician as applies

  • Demonstrates knowledge and compliance with EMTALA

Qualifications;

  • Associates Degree preferred

  • 1-2 years of experience working in a medical office/ clinical setting

  • Prior experience working in a clinical setting is preferred

  • Computer literacy required including familiarity with Microsoft Office Suite and other complex medical information systems i.e. Medhost, Cerner products, EPIC

  • Ability to learn new systems/ applications efficiently

  • High-degree of interpersonal skills and emotional intelligence

  • Intensely focused on attention to detail

  • High-degree of professionalism; maintains and manages confidential personal medical information

  • High-level of maturity; daily interaction with various individuals in a fast-paced, emergent care environment

  • Bilingual skills preferable but not required

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