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Wellforce Manager of Patient Flow in Lowell, Massachusetts

This is a great opportunity to join a 3-time Magnet recognized community hospital. We are seeking an experienced Manager with patient flow experience to work in our Operations Center where you will be responsible for optimizing patient flow through our hospital and across our health system.

The Manager of Patient Flow oversees the day to day patient flow throughout the organization. Works collaboratively with key stakeholders to optimize patient flow throughout Lowell General Hospital.

As Manager of Patient Flow , creates an environment that enables the hospital to fulfill its mission of patients first in everything we do and meet or exceed its goals. The Manager is accountable for overseeing flow coordination including but not limited to admissions, transfers and discharges and all patient movement throughout the organization. Will work collaboratively with key stakeholders to optimize resources needed to support patient flow, care transition and positive patient outcomes. Exhibits excellent verbal and written skills for high level communication within the hospital and at interdisciplinary and administrative meetings.

  • Creates a healthy work environment that focuses on the patient and employee experience.

  • Leads through change and demonstrates effective leadership skills of delegation, organization and coordination in directing patient flow.

  • Maintains an inclusive workplace, maximizes contributions of all stakeholders to enhance patient placement.

  • Works in collaboration with the bed facilitator, ED and admitting providers to optimize patient flow and throughput.

  • Communicates with community stakeholders such as Primary Care Providers, PHO, Home Health Foundation, Chronic Care Clinic and others to create a seamless admission and discharge to and from Lowell General.

  • Collaborates with RN Navigator and Case Management to assist in flow of complex patients.

  • Communicates with Saints and Main campus to achieve campus balance.

  • Demonstrates ability to collect, track and trend data in order to identify opportunities for performance improvement and improve patient outcomes.

  • Active lead in Epic implementation and execution of Operations Center dashboards.

  • Attends bed meetings to facilitate optimal patient flow.

  • Will track stats and metrics for dashboard reporting.

    Hours: Full time, 40 hours per week.


  • MA RN License is required

  • BSN strongly preferred

  • Prior experience in hospital patient flow in a patient transfer center, 3-5 years required

  • Strong communication skills, and ability to work collaboratively with multiple stakeholders

    What We Offer:

    Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

  • We promote from within whenever possible and want to see staff grow and advance in their careers

  • Clinical mobility tracks and our Clinical Advancement Program help our nursing staff to expand their skills

  • Competitive salaries & benefits, generous tuition reimbursement and 403 (b) retirement plan with company match

  • Nurses enjoy shared governance and opportunities to participate in Unit Based Councils

  • Free on-campus parking

    Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second largest community hospital in Massachusetts and are proud to be a Magnet hospital. The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care for a 3rd designation. The Magnet Recognition Program recognizes healthcare organizations that are dedicated to nursing excellence, professionalism and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only 2% of hospitals have attained their 3rd Magnet designation.

    We are a proud member of Wellforce, a different kind of health system. Our outstanding, value-driven providers are setting a new standard for health care in Massachusetts Lowell General Hospital is an Equal Opportunity Employer.