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Tufts Medicine Emergency Department Behavioral Health Navigator in Lowell, Massachusetts

Lowell General Hospital’s PHO Team is looking for an Emergency Department Behavioral Health Navigator to join their dynamic team!

This position is based in the Emergency Department and requires a Massachusetts independent licensure either LICSW or LMHC. As a Behavioral Health Navigator (BHN), you will work with an interdisciplinary team of medical professions to determine the appropriate care of all patients who present to the Emergency Department in behavioral health crisis. BHN collaborate with outpatient providers, DMH, DCF, families, schools etc. to determine the needs of each patient and to ensure that the patients are receiving the best, most effective care available. BHNs are also part of the hospital community and have to opportunity to be on various hospital and community committees committed to the ongoing goal of providing and improving community-based care.

Duties and Responsibilities:

  • Performs confidential interviews, both in person and via telemedicine with patients to assess the needs of patients from referrals directed by the Emergency Department physicians/staff and documents the initiation of these referrals in the patient's medical record;

  • Communicate with related health professionals in relation to the need for interdisciplinary information sharing and treatment planning and identify barriers to care and develops an effective plan to address these barriers to care for the safety and betterment of the patient;

  • Documents assessments, interventions, and plans related to the patient's confidential medical record in accordance with HIPPA, industry, and compliance standards;

  • Educates PCPs and clinical staff on alternative care management options;

  • Provides education/consultation as needed to other mental health care team members and to health care consumers;

  • Maintains current up-to-date knowledge of regulatory requirements;

  • Actively maintains a valid license to practice behavioral health independently in the state of MA;

  • Collaborates with other agencies for the education and benefit of the staff and hospital;

  • Performs analysis and report of various metrics as requested;

  • Participates in and or represents Community Health in community/hospital board/committee meetings as needed and completes/leads assigned Community Health Projects as directed;

  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment;

  • Commits to recognize and respect cultural diversity for all customers (internal and external);

  • Provides culturally competent care;

  • Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs, and ages, utilizing diversity and interpreter services when needed;

  • Serves as a liaison with other service providers or community supports for the continuous improvement of services to patients;

  • Provides education and support for clients to engage in their care, improve health literacy, and/or change their health behaviors (e.g. diet, medication adherence, compliance with doctor's visits);

  • Collaborates with the Physician and clinical staff to identify high risk medical/social management patients;

  • Makes referrals to community agencies when appropriate;

  • Identifies potential legal or risk management issues and discuss with their supervisor;

  • Participates in continuing education programs that are relevant to job functioning;

  • Acts as a patient advocate and perform other duties as assigned;

  • Involves other departments in project planning and implementation; supports others in the department and provides help and assistance when possible;

  • Regularly attends and participates in team and or departmental meetings and activities;


  • Social Worker Licensure in Massachusetts

  • Masters of Social Work required

  • 5 years of experience in performing the role as a Clinical Social Worker, or a similar community role, skilled nursing facility or physician’s office

  • Excellent interpersonal, conflict resolution, and communication skills

  • Demonstrate ability to work independently with minimal supervision as part of a team

  • Must have reliable transportation

  • Fluency in a second language preferred but not required

    What We Offer:

  • Competitive salaries & benefits

  • 403(b) retirement plan with company match

  • Tuition reimbursement

  • Free on-campus parking

    About Lowell General Hospital: Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors. Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer.