Massachusetts Healthcare Jobs

MassHire JobQuest Logo

Job Information

Wellforce Director of Case Management in Lowell, Massachusetts

Circle Health / Lowell General Hospital is seeking a strategic leader in the role of Director of Case Management. This role reports to the Associate Chief Nursing Officer and is responsible for case management and social work staff and processes including inpatient clinical areas and the Emergency Department.

The Director assures that systems and infra-structure are in place to facilitate entry of acute care patients to the appropriate facility and unit for all bedded patients. In this role you will serve as an expert in utilization review and management and you are responsible for managing and enhancing relationships and services in the community.

The daily responsibilities include:

  • Studies, evaluates, selects and implements systems to facilitate entry of acute care patients to the appropriate facility. Once implemented, evaluates effectiveness and leads improvement efforts system wide to provide an effective admission structure.

  • Develops and implements strategies with internal and external providers to ensure we are able to place patients in the right level of care at the right time predictably. Works closely to outline priorities and approval processes.

  • Directs the overall operation of the Social Service Department in accordance with federal, state, and local standards, guidelines and regulations that govern our facility to assure that the medically related emotional and social needs of the resident are met/maintained on an individual basis.”

  • Develops strong relationships and partners with external post acute providers

  • Studies and implements the case management model and structure to achieve sustaining appropriate length of stay resource utilization and clinical quality care for patients over time. Responsible for designing and implementing improvement strategies for the care model on an ongoing basis.

  • Oversees all activities related to referral management. Develops collaborative relationships with payers and maintains compliance with payer contracts for utilization management.

  • Oversees the psychiatric nurse practitioners who have oversight of inpatient population.

  • Leads and direct the organization to implement, and sustain over time, predictable plans for patients either pre or on admit to manage appropriate admissions and lengths of stay.

  • Resources and educates staff and the organization on an ongoing basis national and regional trends and adjusts case management model to meet financial, regulatory and quality goals.

  • Develops annual budget for areas of responsibility and works with department leaders and staff to implement the budget and assures measures for staying within budgetary parameters.

  • Leads development and implementation of strategies related to management of longitudinal care for patients connecting the pre and post acute care with the short term acute care setting.

  • Works closely with Nurse Executives to develop a 5 year plan for areas of responsibility including implementation plans, timeline projections, financial projections, etc.

  • Plans and implements recruitment and retention strategies for areas of responsibility in collaboration with Human Resources.

  • Builds and maintains strong working relationships with colleagues internally in order to achieve throughput, length of stay and clinical quality goals.

  • Develops, monitors and reports metrics to monitor effectiveness of utilization management and discharge planning strategies and effectiveness of all areas of accountability


  • Current MA RN License

  • Master's Degree Required

  • Minimum 5 years of experience, including 4+ years of management experience

  • Case Management Certification Preferred

What We Offer: Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

  • We promote from within whenever possible and want to see staff grow and advance in their careers

  • Clinical mobility tracks and our Clinical Advancement Program help our staff to expand their nursing skills

  • We have competitive salaries & benefits, generous tuition reimbursement and 403 (b) retirement plan with company match

  • Nurses enjoy shared governance and opportunities to participate in Unit Based Councils

  • Free on-campus parking

About Lowell General Hospital:

Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second largest community hospital in Massachusetts and are proud to be a Magnet hospital. The American Nurses Credentialing Center (ANCC) honored Lowell General Hospital with Magnet Recognition for excellence in nursing care for a 3rd designation. The Magnet Recognition Program recognizes healthcare organizations that are dedicated to nursing excellence, professionalism and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient care. Only 2% of hospitals have attained their 3rd Magnet designation.

Not only is Lowell General Hospital an exceptional place to work, it also offers amazing opportunities for our staff. We promote from within whenever possible and want to see staff grow and advance in their careers! We provide a Clinical Advancement Program which recognizes nurses who consistently expand their roles by providing exceptional patient care. We have competitive salaries & benefits, shared governance, tuition reimbursement, clinical mobility tracks and free on-campus parking. We are a proud member of Wellforce, a different kind of health system. Our outstanding, value-driven providers are setting a new standard for health care in Massachusetts.