Lahey Health Breast Imaging Coordinator in Lexington - 40 hours, Day shift in Lexington, Massachusetts
Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.
About the Job
Under supervision of the Operations Manager, Team Leader, or Lead Breast Imaging Coordinator, the Breast Imaging Coordinator will be responsible for the scheduling of Breast Imaging exams as well as other administrative tasks, including QA measures, to support the smooth work flow of the department.
Essential Duties & Responsibilities including but not limited to:
Answering phones and facilitating patient and provider requests
Obtaining and validating orders, scheduling screening, diagnostic, ultrasound, and breast biopsy procedures
Scheduling of Breast Clinic appointments
Facilitate outside interpretation requests
Data input into medical record and other systems as indicated
Documentation of patient results and recommendations into electronic medical record
Review of daily, patient result letters ensuring 100% accuracy
Coordination and documentation of all follow-up appointments
Requesting and uploading prior Breast Imaging studies from outside organizations and retrieving pertinent medical records.
Tracks and documents all requests and addresses non-compliance. Facilitates comparison readings and coordinates follow-up exams
Daily review of patient schedules to ensure correct orders and appointments are available per department protocols
Responsible for various Quality Assurance measures to ensure timely, accurate reporting and patient result notification
Review and maintain various daily and weekly QA reports
Assist Breast Imaging Technologists and radiologists as needed
Greet and properly identify patients
Instruct patients to undress for exam and assists when necessary
Instruct patients to fill out history form and/or use tablet risk assessment questionnaire and assist when necessary
Provides assistance to patient when necessary: changing, restroom, wheelchair, interpreter services, etc.
Escort patients to other appointments within the hospital as needed.
Maintain tidy patient waiting room
Stock patient waiting room
Incorporates LHMC Guiding Principles, Mission Statement and Goals into daily activities
Complies with all LHMC Policies
Complies with behavioral expectations of the department and LHMC
Maintains courteous and effective interactions with colleagues and patients
Demonstrates an understanding of the job description, performance expectations, and competency assessment
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards
Participates in departmental and/or interdepartmental quality improvement activities
Participates in and successfully completes Mandatory Education
Performs all other duties as needed or directed to meet the needs of the department
Education: High School Graduate or equivalent
Experience: 2-5 years of customer service experience, six months personal computer experience.
Knowledge, Skills and Abilities Required
· Excellent written and oral communication skills
· Knowledge of computer applications
· Strong customer service skills and the ability to interact professionally with peers, leadership and external customers
· Superb ability to prioritize, organize and follow through on tasks
· Ability to effectively manage time and prioritize workload
· Self-starter with ability to work independently in a fast-paced environment
40 hours, Day shift
Beth Israel Lahey Health is d edicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
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