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Lahey Health Breast Imaging Coordinator in Lexington - 40 hours, Day shift in Lexington, Massachusetts

Welcome To

Welcome to Lahey Hospital & Medical Center, part of Beth Israel Lahey Health. Lahey Hospital & Medical Center is a world-renowned tertiary medical center known for its innovative technology, pioneering medical treatment and leading-edge research. A teaching hospital of Tufts University School of Medicine, the hospital provides quality health care in virtually every specialty and subspecialty, from primary care to cancer diagnosis and treatment to kidney and liver transplantation. It is a national leader in a number of health care areas, including stroke, weight management and lung screenings, among many others. Lahey also helps to advance medicine through research and the education of tomorrow's health care leaders.

About the Job

Under supervision of the Operations Manager, Team Leader, or Lead Breast Imaging Coordinator, the Breast Imaging Coordinator will be responsible for the scheduling of Breast Imaging exams as well as other administrative tasks, including QA measures, to support the smooth work flow of the department.

Essential Duties & Responsibilities including but not limited to:

  1. Answering phones and facilitating patient and provider requests

  2. Obtaining and validating orders, scheduling screening, diagnostic, ultrasound, and breast biopsy procedures

  3. Scheduling of Breast Clinic appointments

  4. Facilitate outside interpretation requests

  5. Data input into medical record and other systems as indicated

  6. Documentation of patient results and recommendations into electronic medical record

  7. Review of daily, patient result letters ensuring 100% accuracy

  8. Coordination and documentation of all follow-up appointments

  9. Requesting and uploading prior Breast Imaging studies from outside organizations and retrieving pertinent medical records.

  10. Tracks and documents all requests and addresses non-compliance. Facilitates comparison readings and coordinates follow-up exams

  11. Daily review of patient schedules to ensure correct orders and appointments are available per department protocols

  12. Responsible for various Quality Assurance measures to ensure timely, accurate reporting and patient result notification

  13. Review and maintain various daily and weekly QA reports

  14. Assist Breast Imaging Technologists and radiologists as needed

  15. Greet and properly identify patients

  16. Instruct patients to undress for exam and assists when necessary

  17. Instruct patients to fill out history form and/or use tablet risk assessment questionnaire and assist when necessary

  18. Provides assistance to patient when necessary: changing, restroom, wheelchair, interpreter services, etc.

  19. Escort patients to other appointments within the hospital as needed.

  20. Maintain tidy patient waiting room

  21. Stock patient waiting room

  22. Incorporates LHMC Guiding Principles, Mission Statement and Goals into daily activities

  23. Complies with all LHMC Policies

  24. Complies with behavioral expectations of the department and LHMC

  25. Maintains courteous and effective interactions with colleagues and patients

  26. Demonstrates an understanding of the job description, performance expectations, and competency assessment

  27. Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to customer service standards

  28. Participates in departmental and/or interdepartmental quality improvement activities

  29. Participates in and successfully completes Mandatory Education

  30. Performs all other duties as needed or directed to meet the needs of the department

Minimum Qualifications:

Education: High School Graduate or equivalent

Experience: 2-5 years of customer service experience, six months personal computer experience.

Knowledge, Skills and Abilities Required

· Excellent written and oral communication skills

· Knowledge of computer applications

· Strong customer service skills and the ability to interact professionally with peers, leadership and external customers

· Superb ability to prioritize, organize and follow through on tasks

· Ability to effectively manage time and prioritize workload

· Self-starter with ability to work independently in a fast-paced environment


40 hours, Day shift

About Us

Beth Israel Lahey Health is d edicated to improving health and wellness and making a difference in the lives of our patients, their families and all members of the communities we serve. Formed in March 2019, Beth Israel Lahey Health is a patient-centered, integrated care delivery system providing a continuum of services spanning academic, tertiary and community hospitals, dedicated orthopedic and psychiatric hospitals, primary and specialty care, community acute care, ambulatory care, behavioral services and home health. Beth Israel Lahey Health Performance Network is a unified joint contracting and population health management organization, jointly governed by participating physicians and hospitals.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

REQNUMBER: 177040-1A