Lawrence General Hospital Patient Navigator in Lawrence, Massachusetts
As the Patient Navigator, works closely with the LIHPN leadership team, provider practices, ambulatory care sites, and patients to ensure all who need it have access to potentially life-saving cancer screenings, with particular focus on improving access for traditionally marginalized and underserved groups of people. Additionally, this role provides patients with low-barrier, culturally and linguistically appropriate education on the importance of obtaining timely cancer screenings in order to maintain overall health and wellness.
DUTIES AND RESPONSIBILITIES:
Provide outreach to patients due for cancer screenings as identified by LIHPN primary care providers (PCPs), payer quality gap lists, and/or LGH screening registries.
Assist patients with scheduling cancer screening and follow-up appointments, as needed.
Screen patients for social determinant of health (SDOH) needs to understand patients’ life context and barriers to care.
Identify and connect patients to internal and external resources based on individual SDOH and care needs.
Make reminder calls to patients scheduled for screenings, and follow-up calls to patients who do not attend scheduled appointments to identify and address barriers to attendance.
Utilize interpreter services and equipment to provide linguistic support to patients with Limited English Proficiency as needed and ensure the relevant clinical teams are aware of the patient’s need for linguistic support at scheduled screening visits.
Work with the financial counseling team to address insurance barriers that may keep patients from being able to access needed screenings and follow-up care.
Document all patient interactions in the LGH electronic health record.
Build relationships with relevant community-based social service organizations.
Identify systemic and/or organizational barriers to cancer screening access and participate in efforts to alleviate those barriers.
Participate in ongoing, iterative patient navigation process development and improvement efforts.
Attend all professional development activities and trainings as assigned.
Demonstrate a commitment to providing linguistically and culturally appropriate care and improving health equity.
All other duties as assigned.
High School Diploma/GED
Experience working with Medicaid and other vulnerable populations and knowledge of the communities served by LGH.
Able to communicate effectively verbally and in writing.
Strong customer service skills.
Ability to work with adults of varying ages, learning styles, and backgrounds.
Proactive approach to addressing patient issues.
Ability to collaborate with multidisciplinary care teams and supportive services.
Capacity to develop strategies to resolve complex patient issues.
Knowledge of local health care systems and community resources.
Ability to work independently as well as in groups.
Computer proficiency, especially in Microsoft Word, Excel, Outlook and electronic medical records.
Bilingual, bicultural (Spanish/English)
Associate’s or Bachelor’s degree in Human Services or a related field.
Two years’ experience in similar or related field.
Community Health Worker Certificate