Lawrence General Hospital Outpatient Rehab Client Representative in Lawrence, Massachusetts
The Outpatient Rehab Client Representative is the first contact to the Physical Therapy, Occupational Therapy, and Speech Therapy Departments, whether it is greeting a person presenting at the reception desk or a caller on the phone. This individual is responsible for setting a professional, courteous and compassionate tone to ensure a positive customer experience. The representative registers the patient in Paragon by obtaining and accurately entering all personal, financial, and insurance data. He/she must obtain all signatures necessary to treat the patient and bill their insurance.
The client representative performs a variety of clerical duties in the Outpatient Rehab Department. This includes booking new patients, completing new patient registration, obtaining written physician order for new patients, verifying patient insurance and co-pay, scheduling recurring appointments, checking in patients and ing clinicians of patient arrival, collecting co-pays, and assisting the Administrative Coordinator with obtaining insurance authorizations. The client representative also answers questions regarding therapy services available, and routes calls from patients, insurance adjusters, and physician offices to the appropriate staff members. High school diploma or equivalent required.