Job Information
Lawrence General Hospital MRI Technical Assistant in Lawrence, Massachusetts
As the MRI Technical Assistant, you will be responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.
DUTIES AND RESPONSIBILITIES:
Greets and assists patients, customers and visitors in person and over the phone.
Will perform patient registration in various systems.
Answers all phone calls in a professional and courteous manner.
May be responsible for verifying insurance coverage and obtaining prior authorization.
May perform preliminary screening of patients prior to procedures, which may include medical history.
May transport patients to/from the exam room.
Will maintain a clean and organized work area.
Will ensure accuracy of patient records.
May schedule patient appointments and obtain insurance verification and/or authorization.
Performs all duties within HIPAA regulations.
Other duties as assigned.
EDUCATION AND RELATED EXPERIENCE:
Required:
High School Diploma or equivalent experience required.
Strong customer service skills.
Organizational and multitasking skills.
Solid knowledge of computer applications and programs.
Preferred:
CPR Certification is a plus.
Six months customer service or related experience and/or training.
Knowledge of medical terminology is a plus.
Bilingual in Spanish is a plus.