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Pine Street Inn Assistant Supervisor, SUN-THU, 2:45PM-11:15PM in Jamaica Plain, Massachusetts

Assistant Supervisor, SUN-THU, 2:45PM-11:15PM

Department: Behavioral Health -- Stabilization

Office: Morton Street

Location: Jamaica Plain, MA

Position Type: Direct Care

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time


SCHEDULE: 40 hours, Sunday - Thursday, 2:45 p.m. - 11:15 p.m.


The Stabilization Program is a post-detox enhanced shelter-based SOAP (Structured Outpatient Addictions Program) that provides intensive treatment and support to 50 homeless men with a history of chronic substance abuse.

The Assistant Residential Supervisor is responsible for ensuring a safe and secure residential environment. The Assistant Residential Supervisor contributes to supporting the success of the clients in their recovery. Responsibilities include: supervision of the direct care staff and overall operation of a 50 bed men-s post detox residential program in the absence of the Residential Supervisor; guidance, training, and oversight of the Recovery Specialist, relief staff, and housekeeping staff. In the absence of the Residential Supervisor, the Assistant Supervisor will oversee the operation of the unit to ensure the safety and security of the clients and staff, provide a professional and supportive atmosphere to encourage client participation on treatment, and monitor the environment for cleanliness, and oversee communication flow to ensure client needs are met. Provide direct care services for clients, maintain program records, and facilitate crisis intervention as needed, using CPI model. On shifts when both the Residential Supervisors and Assistant Supervisors are working, the Assistant Supervisors will provide direct care services and perform all functions of a Recovery Specialist and provide support as directed by the Residential Supervisor, Operations Coordinator, or Clinical Director. The Assistant Residential Supervisor must be self-motivated with solid communication skills and be capable of working with clients that experience complex issues, such as trauma, addiction, and mental health. The position requires problem solving and mediation skills, as well as a high degree of professional ethics and sensitivity to confidential data and delicate personal issues. Annual CORI review will be conducted for the Assistant Residential Supervisor. Acceptable results of annual CORI reviews will be required of Assistant Residential Supervisor.


  • High school diploma or GED

  • CPR/CPI certification and/or the ability to obtain certifications within 30 days

  • Minimum of two (2) years supervisory experience in a residential program with a high school diploma OR a minimum of one (1) year supervisory experience with some advanced education or certification in substance abuse treatment or closely related field

  • One (1) or more years of experience working in substance abuse treatment

  • One (1) or more years of residential program experience

  • Knowledge, understanding, and experience working with the homeless population

  • Knowledge, understanding, and experience in working with clients who have mental illness

  • Must possess strong communication skills, both verbal and written

  • Ability to work positively with coworkers in a team approach

  • Computer literate with working knowledge of Microsoft Word, database and email

  • Knowledge and understanding of confidentiality and HIPAA laws

  • Ability to work productively with a high volume of traffic

  • Ability to climb stairs

  • Ability to lift at least 25 pounds

  • Ability to communicate effectively; possesses outstanding communication and interpersonal skills

  • Ability to prioritize and handle multiple tasks

  • Excellent critical thinking skills

  • Ability to work productively and independently in a shared space with high volume of activity

  • Strong leadership skills with the ability to respond appropriately to a crisis

  • The ability to make sound decisions, provide clear directions, and direct staff

  • Ability to work effectively to a culturally diverse team

  • Must be able to set limits and boundaries in a respectful manner

  • Well developed professional ethics and boundaries

  • Ability to make sound decisions in a timely manner and demonstrate good judgment

  • Must be able to prioritize and plan work activities; must be able to use time efficiently

  • Must be able to identify and resolve problems in a timely manner; must be able to develop alternative solutions

  • Must be able to take direction and respond accordingly

  • Must have ability to bring others together to try to reconcile differences


  • Bachelor-s degree

  • Bilingual English/Spanish

  • Motivational Interviewing and Trauma Informed Care Skills

  • Demonstrated effective experience working with populations with co-occurring disorders

  • Training in trauma-informed care, crisis prevention, and harm reduction


  • Provides quality services to staff, clients, and visitors.

  • Ensures safety and security of the floor and that program operations are in compliance with policies and procedures.

  • Communicates client issues to management team, clinical staff, and operational staff using shift review, the program communications log, email, and incident reports as required.

  • Monitor and assess the integrity of the programs- therapeutic milieu; empower clients to act in accordance with the guidelines of the program.

  • Provide supportive counseling/active listening and communicate client issues and behaviors to clinical staff in a timely manner.

  • Monitor group activities which includes being present outside of group room in 20 minute shifts.

  • Monitor medications and documents appropriately in medication log book; conducts controlled medication counts.

  • Review and record all relevant information in the log in a clear, legible, concise manner to include any event/interaction with client and staff.

  • Complete detailed/factual incident reports to document significant events and e-mail (within shift) to administrative staff which includes Clinical Director/Clinical Supervisor/Operations Coordinator.

  • Conduct and complete weekly safety checklist and submit to Operations Coordinator as well as report any major safety issues directly to Operations Coordinator.

  • Monitor client activity on the floor by completing rounds/walk-throughs in the men-s dorm to announce group/meal/med times and redirect clients.

  • Responsible for completing regular rounds, including but not limited to: dormitories, caf-, group room, offices, bathroom, and outside picnic area.

  • Accompany and supervise clients during Fresh Air Breaks in an effort to contain the group and ensure safety while walking on the grounds/campus of LSH.

  • Accompany clients to AA/NA meetings on campus.

  • Monitor the serving of meals and clean-up as needed which includes bringing up food trays/carts.

  • Monitor client and visitor activity in common areas during assigned visiting hours.

  • Respond to visitors requesting access to unit, answer telephones, respond to requests for medication by clients, assist with locker and belongings searches, and assist with urine screens.

  • Ensure that clients have access to clean linens.

  • Maintain inventory checklist and stock supplies/toiletries for client use.

  • Maintain sanitary environment which includes light housekeeping and ensuring that work spaces are cleaned and stocked for incoming shift.

  • Participates in change of shift meetings to communicate/exchange relevant information, read log book to incoming shift; notify clinician of any clients that may need extra support/supervision; intakes/discharges of the day; medication issues; safety concerns.

  • Provide Charlie cards and taxi vouchers (as authorized by program staff) by verifying pass log and keep appropriate documentation.

  • Maintain collateral contact with other client providers and outside vendors.

  • Work with first floor shelter staff as required for completing tasks and collaborative problem solving across programs.

  • Collaborate with Intake Case Manager and assist with intake procedure which includes assigning client bed/locker, supplying clients with linens/toiletries, searching bags/belongings.

  • Maintain client information/file with all current residents that are assigned to a bed and ensure that any client-s file (that has discharged/completed/left ACA) gets forwarded to assigned clinician.

  • Assist with the completion of forms/paperwork for: intake of client cell phones/disposal of client property/ ACA-s/Medication return, etc. and file in appropriate binder.

  • Assist program staff with clerical and tracking duties as necessary, which may include filing paperwork in client charts particularly during the overnight shift.

  • Participate in the success of the program as defined by Department Outcome Goals.

  • Will attend and participate in all mandatory trainings, including Motivational Interviewing, Trauma Informed Care, and all other suggested trainings relevant to the position.

  • Perform other duties as assigned by Supervisor.