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Cape Abilities, Inc. Residential Direct Support Professional Lead $19-$21 per hour in Hyannis, Massachusetts

Base hiring rate is from $19 to $21 per hour, depending on the job and house assignment.


Implements a comprehensive system of highly personalized residential supports that creates a safe and therapeutic environment for individuals served.


  • Provides personal care and direct care assistance to individuals.

  • Supervises and trains Direct Support Professionals.

  • Ensure adequate staffing ratios to support program participants in accordance with contracted staffing plans and budgeted resources; utilizes relief staffing as needed while minimizing overtime.

  • Works with direct care professionals to ensure awareness of participants’ individual support plans to assist individuals with achievement.

  • Ensures workload is evenly distributed among on-duty Direct Support Professionals and ensures assigned tasks are completed.

  • Ensures residence is in compliance with all regulatory reporting to enable residence to maintain licenses with state funding agencies, the Department of Public Health (DPH) and the Commission on Accreditation of Rehabilitation Facilities (CARF).

  • Maintains adequate grocery supply; completes menu plans in full accordance with individual specialized diets. Provides assistance with meal preparation to ensure meals are nutritious and in compliance with physician’s dietary orders.

  • Maintains adequate household and cleaning supplies, as well as supplies staff need to insure universal precautions, such and gloves, spill kits, masks, etc.

  • Prepares and forwards all required individual support plan paperwork and reporting according to established routing procedures and time requirements.

  • In partnership with the Residential Supervisor, maintains individual program reports and individual medical records in compliance with Agency and regulatory standards.

  • In partnership with the Residential Supervisor, ensures individuals receive appropriate medical and therapeutic care; maintains corresponding documentation.

  • Reports all incidents in a timely fashion and in accordance with Agency and regulatory standards.

  • Maintains regular, open lines of communication and a positive rapport with families, guardians, state funding representatives, day program staff, employers, neighbors, and community members.

  • With certification, administers medications within full compliance of state and Agency guidelines; ensures residence is in compliance with DPH Medication Administration program (MAP).

  • Assists individuals with maintaining a clean and sanitary household. Keeps management abreast of maintenance issues as they arise.

  • Implements behavioral plans consistently as written by the treating Clinical Psychologist, recording data as needed.

  • Provides assistance and support to individuals with scheduling and attending social and leisure activities.

  • Assists individuals with attending religious faith workshops or services.

  • Ensures basic human rights, well-being and safety of individuals is respected at all times.

  • Attends required meetings and trainings.

  • Provides transportation to individuals to appointments and social activities utilizing the Agency assigned vehicle, when available.

  • Adheres to the Agency’s emergency response policies and procedures. Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC) or Elder Abuse Hotline, as appropriate.


  • Performs additional duties, as assigned.

  • May perform the duties of the Residential Supervisor in the absence of other staff.

  • May participate in program management work groups on a voluntary basis.


  • Leading/Directing Others: Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair, well-planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.

  • Total Quality Management: Is dedicated to providing the highest quality services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.

  • Vision and Purpose: Demonstrates a compelling and inspired vision or sense of core purpose; creates milestones to rally support behind the vision.

  • Adaptability: Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.

  • Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.

  • Integrity and Trust: Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.

  • Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.

  • Oral and Written Communications: Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.


  • Minimum 3 years prior experience supporting individuals with intellectual and/or developmental disability, traumatic brain injury or other unique challenges in a community-based setting.

  • Valid driver’s license in the state of Massachusetts.

  • Successful completion of all state and Agency mandated trainings.

  • Successful completion of Medication Administration Training certification.

  • Ability to provide hands-on personal care.


  • Supervisory responsibility of on-duty staff on shift .


  • Frequent standing, walking and bending.

  • Ability to lift up to 50 pounds.

  • Ability to physically intervene in instances of extreme behavior that might jeopardize safety of individuals supported and staff.

  • Ability to physically assist individuals with physical limitations necessitating lifting and transferring.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.