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MassHire Department of Career Services (MDCS) oversees the Commonwealth's network of One-Stop Career Centers, that assist businesses in finding qualified workers and providing job seekers with career guidance, as well as referral to jobs and training. MDCS strengthens the Career Center system through continuous improvement processes, and innovative business practices that maximize resources, foster partnerships, and engage employers to ensure a skilled, motivated, and adaptable workforce capable of meeting the emerging labor market needs of the Commonwealth, now and in the future. The Job Specialist IV assists in the operation of a unit of Employer Counselors and provides direct supervision to small group of subordinate employees in work unit/or other personnel providing services to DCS clients. Interpret and explain operations rules and procedures; refer clients to various training and employment opportunities; administer interest, aptitude, and skill tests; enter data into various DCS computerized information systems; provide services to clients designated as members of "special applicant groups"; contact employers to solicit and confirm information, and perform related work as required. Duties include but are not limited to: * Supervises subordinate employees, by monitoring assigned responsibilities and tasks, and to ensure compliance with agency rules, policies, procedures, and guidelines. * Monitor job seeker activity and work with management team to develop operational plans and customer flow models to support state and federal career service programs. * Explains to clients the proper preparation of agency forms; program policies and procedures; service availability; rights and responsibilities; and related services. * Records and processes information regarding clients, employers, and services using appropriate DCS forms and properly inputs information to maintain DCS computer files and records. * Performs quality checks and advise staff members on corrections needed for training packets, RESEA and WIOA Program documentation, JVSG and NDWG. * Utilize RESEA reports to ensure that enrolled job seekers meet all program requirements and deadlines. * Conduct RESEA reviews which include intensive one-on-one career action plan and job search review. * Counsel jobseekers on résumé and cover letter development. * Create, develop and facilitate presentations to large groups of job seekers to promote career center services. * Assist in the planning and execution of specialized recruiting events to outreach, screen, and submit qualified applicants to fill employer’s open positions. First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: Applicants must have at least (A) four years of full time, or equivalent part-time, professional or paraprofessional experience in any of the following: (a) personnel interviewing, recruitment or job placement; (b) employment, vocational, educational, psychological, sociological, or rehabilitation counseling or guidance; (c) credit or claims adjustment interviewing; (d) job analysis or position classification work, and of which at least (B) two years must have been in a professional capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions: I. An Associate's degree from a recognized college or university may be substituted for one year of the required (A) experience.* II. A Bachelor's degree from a recognized college or university may be substituted for two years of the required (A) experience.* II. A graduate degree with a major in education, vocational or rehabilitation counseling, or public administration may be substituted for two years of the required (A) experience and one year of the required (B) experience* Education towards such a degree will be prorated on the basis of the proportion of the requirements NOTE: Educational substitutions will only be permitted for a maximum of one year of the required (B) experience. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Training and Development* *Organization: Department of Workforce Development *Title: *Job Specialist IV Location: Massachusetts-Hyannis - 372 North street Requisition ID: 250002WI