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Baystate Health Patient Transport Technician in Greenfield, Massachusetts

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Franklin Medical Center is looking for a Patient Transport Technician to join our Patient Transport team in Greenfield, MA !

Resume Required with Application

Baystate Franklin Medical Center (BFMC) is an 89-bed community hospital in Greenfield, MA. Rooted in a rich tradition of service and accountability to the people of Franklin County, North Quabbin, and surrounding communities. BFMC services include emergency, surgery, cancer, heart and vascular, obstetrics, and more.

  • More than 200 physicians on active and courtesy staff

  • More than 24,000 Emergency Department visits annually

  • More than 400 babies delivered each year in The Birthplace – a progressive, midwife-driven service.

  • Training site for the Family Medicine residency, and for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center

  • Franklin Medical Center joined Baystate Health in 1986

Rooted in a rich tradition of 125 years of service and accountability, our highly skilled team is committed to advancing care with our state-of-the art facilities and technology. Baystate Franklin houses a $26 million surgical center and the talented surgical teams of the Baystate Health network. Our spacious pre-surgery, recovery, and family waiting areas offer privacy and comfort with natural light, healing gardens, and other amenities. Our multidisciplinary approach gives you access to specialists from across the Baystate Health system, offering comprehensive and collaborative medical treatments close to home.


  • Full Time, 40 hours a week

  • Five 8-hour shifts

  • Rotating weekends

  • Every other Holiday

  • When scheduled Mon-Fri, shift is 3p-1130p

  • When scheduled on Sat/Sun, shift is 9a-530p

  • Differential pay on weekends, second shift, and holidays


  • Baystate Franklin Medical Center

  • Greenfield, MA

  • Onsite parking


  • Basic Life Support CPR Certification - American Heart Association


  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance

  • Generous PTO – up to 25 days in the first year, with scheduled earned increases

  • Continuing education support and reimbursement

  • First Time Home Buyers Financial Packages

  • Farm Share Memberships

  • 403b retirement company match & annual company contribution increase based on years of service.

  • Free money coach advice from a certified professional

  • Wellbeing programs that include but are not limited to mental, physical, and financial health.

  • Pet, home, auto and personal insurance

  • Life insurance

  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

  • Wellbeing programs that include but are not limited to mental, physical, and financial health.

  • Onsite parking

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!


We offer competitive total compensation packages that include pay, benefits, and other recognition programs for our employees. Our compensation offers consider a wide range of factors including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. Compensation offers do not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

For more information, please visit us online at: or interact with us socially at or on Twitter @BaystateCareers

All correspondence can be directed to:

Cole Courtemanche, Healthcare Recruiter


As a member of the Patient Transport Department, Patient Transport Technicians participate in patient care by assisting health care team members with the lifting, positioning, and movement of patients and equipment. In addition, under the direction and supervision of the Transport Lead and/or Manager, you will transport patients to tests, transfers, discharges, admissions, and procedures. The employee contributes to patient and employee safety at all times.

Job Responsibilities:

1) Assists with direct patient care activities as directed by the Transport Lead and/or Manager. Transfers, lifts, positions or assists with the transferring of patients in accordance with lifting and positioning of patients in accordance with policy and procedure. Adheres to infection control techniques and reports safety hazards 100% of the time. Transports patients, equipment, specimens, and medications to and from all areas within the hospital. Properly maintains and stores equipment such as stretchers and wheelchairs. Appropriately identifies, admits and releases deceased patients from the Morgue upon request.

2) Performs lifting and transfer procedures in accordance with Baystate Franklin Medical Center Policy after demonstration of competence to perform the procedure. Safely transfers patients with transfer device or proper slide techniques. Responds to notifications for transport or equipment needs.

3) Is knowledgeable of, and assists with, emergency procedures. Verbalizes knowledge of location and use of emergency equipment and disaster plan. Responds to and assists with emergencies a needed.

4) Develops and maintains good human relations skills. Introduces self by name to patient/significant others as evidenced by feedback. Consistently displays a respectful, empathetic, and caring attitude toward patients, as evidenced by receipt of no valid complaints regarding behavior. Accepts constructive criticism as demonstrated by positive behavioral changes, if indicated.

5) Participates in competency validations, educational activities, and unit meetings. Completes all mandatory in-services (e.g., Web based training). Attends staff meetings as scheduled unless excused or off duty as evidenced by sign in sheets. Attends mandatory in-services to maintain competence in skills, (e.g. body mechanics, orthopedic equipment review) as evidenced by attendance rosters. Attends all additional programs as required or as mandated within their division.

6) General Service Excellence Principles:

Identifies the key elements of service excellence. Able to successfully deal with challenging day to day interactions with patients, families, visitors, and customers in a consistent manner i.e., physicians, staff, etc. Consistently uses service excellence behaviors as evidenced by no reasonable patient complaints received from patients, families, and/or providers. Identifies and respects the needs of the internal and external customers. Maintains the patients/customers sense of self-worth and dignity in difficult situations. Maintains a calm, controlled approach at all times.

7) Patient/Customer First:

Communicates to patients/customers that they are a high priority even during busy times. Treats patient's information confidentially. Shows patients/customers that they believe that they are important. Shows sensitivity to the patients/customers non-verbal communication. Maintains the patients/customers sense of self-worth and dignity in difficult situations.

8) Judgment:

Identifies the patients/family's members of customer's needs. Assesses the potential impact on the patient/customer when making a decision. Develops alternatives when the best course of action is not available.

9) Empathy:

Acknowledges what the patient and customer has said. Summarizes and demonstrates that he/she has listened to the patient/customer. Empathizes with the patient/customer. Identifies resources. Uses body language such as eye contact, smiling, etc. to demonstrate interest.

Required Work Experience:

1) None

Preferred Work Experience:

1) Previous experience in an orderly and/or clinical capacity preferred

Skills and Competencies:

High level of interpersonal skills.

Must read, speak, write and understand English.

Work independently with minimal supervision.

Good communication skills.

Ability to be flexible.

Basic computer skills required

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.





Basic Life Support - American Heart Association

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield