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Massachusetts Employer Bilingual Patient Services Role in Gloucester, Massachusetts

Job Type Full-time Description Opportunity Overview North Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you share our mission and believe that first impressions are lasting impressions, you are a great candidate for us. We have a full-time opening for a Patient Service Representative (Front Desk) Dental for our Gloucester Family Health Centers. Reporting directly to the PSR Manager, the Dental Patient Service Representative administers day-to-day patient support, service, and scheduling. Responsibilities: Greets incoming patients with a warm, friendly smile. Communicate with patients by phone or in person to schedule accurate dental appointments per office policy and procedures. Registers patients by verifying that patients\' record is up to date, accurate, and scanned. Makes appropriate insurance & patient personal data (address & phone number) changes in computer systems and patient\'s chart. Ensures that patient medical history is updated yearly. Informs patients of all office policies and protocols. Schedule follow-up/recall appointments as necessary. Follow up on no-shows/cancelation of appointments. Maintain smooth workflow between dentists, assistants, and patients. Complies with federal and local laws in ensuring patient privacy & HIPAA. Relay patient?s complaints (billing, clinical, or otherwise) to Dental Practice Manager. Monitors office supplies and requests office supplies when needed. Discusses and collects fees; issues cash receipts when monies are collected. Confirm the next day?s appointments. Perform various office tasks as necessary; and other duties as assigned, such as assisting in treatment rooms as needed. Requirements High school graduate. Bi-lingual in Spanish/Portuguese and English. Demonstrated work history of reliability, good attendance, and positive attitude. Detail-oriented and thorough. Willingness and ability to learn new skills. Ability to communicate effectively with diverse staff and patients. Maintain strict adherence to the NSCHI Confidentiality policy. Incorporate NSCHI Mission and Values into daily activities. Comply with all NSCHI personnel policies and procedures. The ability to travel to other NSCH sites for meetings and clinical coverage as needed is required. Some evening and weekend hours are required. Completion of NSCH required Compliance Training before the deadline.

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