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Community Health Connections Nurse Manager in Gardner, Massachusetts


Essential Duties and Major Responsibilities:

  • Utilizes nursing assessment, management and educational skills in providing direct patient care

  • Facilitates communication among nursing, medical assistant staff & medical providers

  • Orders appropriate laboratory and diagnostic tests according to established guidelines.

  • Administers injections and immunizations; maintains immunization records. Maintains vaccine inventory and prepares monthly reports.

  • Stay current with updates from CDC and MDPH requirements and restrictions regarding immunizations.

  • Is prepared for spot checks by DPH on proper storage and handling practices of vaccine inventory.

  • Schedules nurse visits with patients as appropriate

  • Annual evaluations, training, scheduling, delegating work and taking disciplinary actions when needed

  • Maintain records for occupational / employee health.

  • Facilitate employee incident reports and follow up

  • Monitors assignment of obstetrical patients to providers, and adjusts as necessary, according to established educational and practice guidelines

  • Ensures review of all incoming laboratory reports, referral of abnormal reports to appropriate provider

  • Manages follow-up systems for abnormal pap results, mammograms, and childhood immunizations

  • Prepares nursing staff schedules (RN's, Medical Assistants, LPN's & Providers)

  • Schedules daily assignments of nursing staff and Medical Assistants

  • Monitors medical supplies and equipment weekly. Orders supplies to run floor efficiently and effectively,within confines of budget.

  • Assists in development of appropriate educational materials and/or programs for patients, families, and fellow health care professionals of the Center .

  • Update policies and procedures specific to the CHC.

  • OB Tracking and reporting in accordance with federal and state requirements,

  • Monthly reporting to Quality Improvement Committee and other committees as requested.

  • Conduct audits and reviews to monitor compliance.

  • Maintain patient follow-up procedures including broken appointment and abnormal lab follow-up procedures and immunization tracking system.

  • May participate in medical and/or nursing research.

  • Work in collaboration with front desk supervisor to ensure proper staffing and education of personnel.

  • Work collaboratively with all supervisors and departments.

  • Maintain open communication with CHC directors and Corporate Directors related to medical care.

  • Handle situations that arise from agitated or dissatisfied patients. Fill out grievance reports for Quality control review.

  • Participates in defining nursing standards, practices, and educational needs of patient care staff

  • Participates in Health Centers community activities (health fairs, immunization clinics, screening clinics)

  • Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients.

  • Demonstrate understanding and commitment of the health center mission

  • Demonstrate understanding and commitment to the established CHC Values and Standards

  • Performs other related duties as needed and as assigned.

  • Provides clinical assistance when required for Medical, Dental and Behavioral Health Departments

  • Formulates a plan of care in collaboration with the client, which ensures that direct and indirect nursing care services provide for the clients safety, comfort, hygiene, and protection, and for disease prevention and restorative measures. Formulates and directs plan of care.

  • The Manager implements the nursing process based on direct assessment and data collected from other members of the health care team.

  • The Manager provides care directly or delegates to subordinates based on the legal scopes of practice of the subordinates and on the preparation and capability needed in the tasks to be delegated and effectively supervises nursing care being given by the RN’s, LPN’s or MA’s per Standards of Competence.

  • Evaluates the effectiveness of the care plan through observation of the client's physical condition and behavior, signs and symptoms of illness and reactions to treatment and through communication with the client and health team members and modifies the plan as needed.

  • Acts as the client's advocate, as circumstances require, by initiating action to improve health care or to change decisions or activities which are against the interests or wishes of the client, and by giving the client the opportunity to make informed decisions about health care before it is provided.

  • In collaboration with the Director of Operations and the Medical Director, develops and implements clinical policies and procedures to assure available trained personnel.

  • Assists in developing and implementing a nursing quality improvement component to monitor the delivery of nursing triage services in accordance with the established standards and procedures.

  • Prepares or supervises the preparation of periodic reports, statistics, and studies.

  • Assists in the development of and implementation of protocols and procedures, and in the training of staff to enable staff to perform nursing education in the nursing units and to maintain the competency levels of all clinical staff, in accordance with corporate standards for clinical practice.

  • Works with OSHA supervisor, to maintain good standards of safety on floor. Monitoring staffs compliance in meeting all of OSHA’s standards (education standards)

Personnel and Operations:

  • Recruit, select, assign, and evaluate all medical personnel

  • Demonstrates team building skills

  • Develops and implements staffing patterns to ensure maximum efficiency.

  • Develops and implements physician/provider staffing guidelines in cooperation with the Medical Director.

  • Counsels and support staff on personnel issues such as career development, work problems or interpersonal conflicts.


  • Keeps track of employees time,vacation requests, sick days, and balances it all out,in payroll system.

  • Prepares practice, grant-based operating and capital budgets under the direction of medical

  • Establishes priorities in conjunction with the Medical Director, Dental Director and Director regarding the availability of funds to meet the Health Center’s needs.

  • Monitors and controls expenses and revenues in relation to the budget.

  • Projects visit budget and manages clinical schedules to achieve or exceed the projections.

Minimum Qualifications:

  • Currently registered as a Registered Nurse OR a Licensed Practical Nurse in the Commonwealth of Massachusetts and its Board of Registration in Nursing.

  • Minimum 2 year supervisor experience required

  • Work experience equivalent to two (2) year as an RN or five (5) in an ambulatory medical office environment preferred

  • Computer skills for accurate data entry

  • AHA BLS Health Care Provider certification or equivalent

  • Demonstrated interpersonal relationship skills

  • Demonstrated written and verbal communication skills in English

  • Demonstrated ability to work in a fast paced medical office environment




  • Medical office experience: Advanced

  • Accurate Data Entry: Intermediate



  • Self-Starter: Inspired to perform without outside help

Licenses & Certifications


  • LPN

  • Registered Nurse

  • BLS