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Heywood Hospital ASL Medical Interpreter, MultiCultural Division in Gardner, Massachusetts

Job Summary

Responsible for the provision of ASL {American Sign Language} Interpreting to both inpatient, outpatient and community populations. Works as cultural broker between clinician , patient and family; Ensures accuracy;Maintains privacy, confidentiality and respect; Explains role of Interpreter Guides patient into talking directly to Health Care Provider; Selects interpretation mode (consecutive/simultaneous);Becomes the voice of the patient and Health Care Provider (uses first person); Intervenes/explains only to prevent barriers to communication and to increase patients/providers’ level of cross cultural understanding;Interprets accurately and completely what is being said by patient and Health Care Provider;Assists patient in setting up appointments at best time and date for patient to attend (when appropriate)Promotes pre/post/intermission meetings with Health Care Providers to discuss/clarify any issues that may interfere with patient’s Health Care Provider communication and relationship.

Job Requirements

Minimum Education

  • Interpreter Certification in ASLNational Certification preferred
  • High school diploma or equivalent required
  • College Degree in ASL preferred.

Minimum Work Experience

  • Prior experience as a medical interpreter preferred.

Required Skills

  • Strong interpersonal and communication skills are necessary for interaction with patients, their families, and staff under stressful / emergency situations.

Functional Demands

Physical Requirements

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).

Organizational Expectations

Behavioral Attributes

The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

Essential Functions

  • Explains cultural differences or practices to health care providers and clients when appropriate.
  • Maintains a low profile by neither expressing personal opinions nor reacting to what is said.
  • Facilitates communication between parties accurately, without judgment or making comments, even if the interpreter disagrees with what is said, thinks it is wrong, a lie or even immoral.
  • Maintains impartiality, by not influencing own opinion onto patients or clients and only provides and/or restates information that will assist the client in making his/her own decision, even when asked for opinion by patient or client.
  • Strives to develop a relationship of trust and respect at all times with the client by adopting a caring, attentive, yet discreet and impartial attitude toward the patient, toward his or her questions, concerns and needs.
  • Treats each patient equally with dignity and respect regardless of race, color, gender, religion, nationality, political persuasion or life-style of choice.
  • Discloses any real or perceived conflict of interest that could affect objectivity and declines or withdraws from assignment when appropriate.
  • Pursues good listening, attention, concentration and understanding of message.
  • Takes brief notes when necessary in order to build own bilingual medical glossary.
  • Asks for clarification, when necessary, without leaving other patient or provider out.
  • Maintains level of knowledge of evolving language and medical terminology through continuing education and ties with the IMIA or other national organizations.
  • Completes encounter forms at the conclusion of each encounter with clients or patients.
  • Assures that the environment of care or services is free of objects which may contribute to the likelihood of patient falls, slips or trips. Makes readily available assistive devices for ambulation. Complies with policies and procedures relating to gait belts and similar devices.
  • Assures that the environment of care or services is free of objects which may contribute to the likelihood of patient falls, slips or trips. Makes readily available assistive devices for ambulation. Complies with policies and procedures relating to gait belts and similar devices.
  • Is aware of the increased risk of falls, slips, and trips for elderly patients and visitors, and assures that the environment of care or services is free of objects and spills which may contribute to the likelihood of patient falls, slips, or trips.
  • Is sensitive to the tendency of older patients to have hearing difficulties. Verifies that he or she is speaking with appropriate level of loudness so that the patient hears instructions, questions, and conversations with caregiver, but that offense is not given to the patient as the result of the voice being excessively loud. Is able to differentiate problems with hearing versus problems with comprehension.
  • Correctly interprets verbal and nonverbal response pain management treatments and when appropriate, informs nursing and/or physician about observation.
  • Takes appropriate actions to assure physical security of children and complies with policies and procedures related to the prevention of neonate, infant and child abduction.
  • Is aware of reduced endurance and strength present in many elderly, and provides accommodation for seating during extended interviews, discussions with secretaries, receptionists and other clerical personnel, or when the patient is waiting for transportation.

Statement of Other Duties

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

Facility: Heywood Hospital

Department: HH. MULTI-CULT. DIV,6221

Regular or Temporary Position: Regular

Position Control #: 622125250601

Position Hours: All

Shift: Per Diem

Weekend Frequency: As Needed

Holiday Rotation: As Needed

Job Title: ASL Medical Interpreter, MultiCultural Division

Location: Gardner, Massachusetts

Posted Date: 05/15/2019