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Universal Health Services Utilization Review Coordinator in FRANKLIN, Massachusetts



Arbour Counseling Services, a subsidiary of Universal Health Services, provides trusted quality and experience throughout our continuum of behavioral health and substance use treatment programs. Individualized care services are offered to individuals of all ages, groups, families, and couples. Arbour Counseling Services prioritizes quality and convenience for the communities we serve while providing compassionate care for all.

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About the Role:

Arbour Counseling Services is excited to offer Hybrid Fu ll Time Utilization Review Coordinator opportunities for Licensed Clinicians or Master's Level Clinicians working towards licensure in our Partial Hospitalization Program in Worcester, MA. Our Partial Hospitalization Programs are group-based and short-term for individuals requiring a higher level of care. Our teams work to promote a group that is therapeutic, safe, and supportive.

We thrive for an environment in which the emotional and psychological well-being of the individual is mai ntained an d encouraged. Arbour provides a warm, encouraging work environment that values healthy work dynamics. We strive to offer compassionate and innovative care to the youth and families we serve.

Essential Responsibilities:

  • Conduct daily authorizations including tracing and managing the process

  • Maintain UR oversight for the 8 PHP programs

  • They will be the point person to liaise with the insurance payors

  • Work closely with the ED PHP and PHP Site Directors and Administrators


  • Electronic Health Record (EHR) System

  • Weekly licensure Supervision

  • License prep, testing fee & licensing fees covered by Arbour

  • Free CEU’s

  • Yearly Tuition Reimbursement

  • 401(k) with 5% company match

  • Employee Referral Bonus Program

  • Company outings

  • Competitive compensation & generous PTO

  • Excellent Medical, Dental, Vision, and Prescription Drug Plans

  • Internal advancement opportunities leadership & management training

  • Employee assistance program (EAP)

  • Monthly productivity bonus plan available

  • "Perks at Work” Program offering employee discounts on travel, electronics, entertainment, home appliances, food, auto, and more

  • Flexible schedule

    About Universal Health Services

    One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

    Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.


  • Master’s Degree in Psychology , Social Work, Counseling, or closely related Mental Health field from an accredited program is required (Counseling or Social Work preferred)

  • Prior experience at a higher level of care such as a psych hospital, residential program, emergency room, etc.

  • LICSW/LMHC preferred but not required

  • Minimum one year in Utilization Review preferred but not required

  • Requires light travel to various clinics in MA

  • Must be proficient in Excel, Word, Outlook, etc.

  • Must have excellent written & oral communication skills

  • Must be comfortable with a fast pace work environment and handling clients in crisis

  • Nonjudgmental ability to foster self-sufficiency using problem-solving and practical skills

  • Ability to establish trusting relationships through compassion, empathy and insight

  • Demonstrated sensitivity to the needs of clients from diverse cultural or linguistic backgrounds

  • Good time management skills necessary to maintain timely record keeping

  • Candidate must possess appropriate citizenship work documentation

  • Candidate must pass a CORI and drug test, as well as other pre-employment documentation

    EEO Statement

    All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

    We believe that diversity and inclusion among our teammates is critical to our success.

    Avoid and Report Recruitment Scams

    At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

    and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

    If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.