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Community Health Connections Referral Assistant in Fitchburg, Massachusetts



We are a Non-Profit Federally Qualified Healthcare Center located in Central Massachusetts. Our company opened in February 2002 in response to a Community Needs Assessment that identified a need for medical service for the underserved members of our community. We strive to provide compassionate care regardless of income or insurance status to everyone who walks through our doors, including low income, underinsured, uninsured, publicly housed, and homeless populations. CHC is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion. At CHC, we strive for a workforce that reflects the community we serve. We are proud to be able to serve our community! If you are passionate about the work we do here, we would love to hear from you!

Under the general supervision of Site Manager or Manager of Clinical Office Staff, the Referral Assistant processes referrals and facilitates the communication of patient related information.

Essential Duties and Major Responsibilities:

  • Processes medical related referrals with outside organizations and specialists in the time frame requested by the medical provider.

  • Obtains necessary prior authorizations to book specialty appointments and documents in the order.

  • Schedules appointments with outside providers and/or faxes required information to schedule the appointment.

  • Follows up on appointments booked to ensure office receives documentation from the visit and “closes the loop.”

  • Communicates with providers as needed to ensure timely processing of referrals.

  • Attends meetings as required by health center.

  • Adheres to HIPAA regulations when communicating patient medical PHI.

  • Demonstrate understanding and commitment of the health center mission.

  • Demonstrate understanding and commitment to the established CHC Values and Standards.

  • Performs other job-related duties as required or assigned.

Minimum Qualifications:

  • High School Diploma or GED required, Associate Degree in Medical Office Assistant or equivalent preferred.

  • One (1) year similar experience preferred.

  • Work experience similar to a medical office environment preferred.

  • Computer skills for accurate data entry preferred.

  • Knowledge of basic medical terminology required.

  • Demonstrated interpersonal relationship skills required.

  • Demonstrated proficiency in reading, writing and speaking in English required.

  • Demonstrated ability to work in a fast-paced medical office environment preferred.


  • 401k

  • Generous vacation and personal time for eligible employees

  • Sick time

  • Medical, dental, and vision insurance

  • 100% paid Life insurance/AD&D

  • 100% paid Long-Term disability.

  • Employee Assistance Program (EAP)

  • Discounts on travel and entertainment!

  • Discounts on cell phone service, computer purchases, and more!

  • College Tuition Rewards/CMEs

  • Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!)

  • EyeMed Vision Care Program

  • Accident & Cancer Insurance

  • Educational development reimbursement

  • Discounts on - gym membership, travel & entertainment tickets, electronics, and more!




  • Medical terminology: Novice

  • Accurate Data Entry: Intermediate

  • Medical office experience: Intermediate



  • High School or better


  • Associates or better