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Community Health Connections Medical Assistant - Substance Use Programs (OBOT) in Fitchburg, Massachusetts



We are a Non-Profit Federally Qualified Healthcare Center located in Central Massachusetts. Our company opened in February 2002 in response to a Community Needs Assessment that identified a need for medical service for the underserved members of our community. We strive to provide compassionate care regardless of income or insurance status to everyone who walks through our doors, including low income, underinsured, uninsured, publicly housed, and homeless populations. CHC is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion. At CHC, we strive for a workforce that reflects the community we serve. We are proud to be able to serve our community! If you are passionate about the work we do here, we would love to hear from you!

The Medically Assisted Treatment Medical Assistant-Case Manager provides administrative support with program data collection, maintenance and reporting. The Medical Assistant provides assistance to the patients and providers to manage the flow of program visits and services across CHC. The Medical Assistant will assist with data collection and entering into the appropriate systems, and that follow up with patients to coordinate appointments is completed. The position works in conjunction with the RN-OBOT and the Nurse Manager-Fitchburg, and demonstrates excellent decision-making skill, problem solving, and attention to detail. The position is responsible for highly sensitive information, which requires a clear understanding of medical and behavioral health confidentiality.

Responsibilities include:

  • Prepares patients for visits with providers by performing and recording vital signs (including: blood pressure, temperature, pulse, respirations, weight, and other procedures as needed)

  • Assists in preparing patients for routine diagnostic procedures (i.e. urine specimens) and performing selected POC screening tests

  • Work is of medium demand, walking and standing.

  • Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients

  • Organization and coordination of Suboxone and Vivitrol schedules, distribution of patients across sites and provider time blocks.

  • Management of provider registry for patients receiving MAT

  • Provide support during screening, intake, induction, stabilization and maintenance phases of patient treatment

  • Tracking, follow-up and reporting of diagnostic services, diagnostic test results, referrals for diagnostic tests, tracking of results and closing the loop for all test results

  • Communication with providers, patients and the patient’s families when appropriate

  • Assists with maintaining the treatment database with health information for those patients enrolled in the program and pertinent to any associated grants

  • Required to attend mandatory program meetings and trainings

  • Works independently on special nonrecurring and ongoing projects as needed

  • Demonstrate understanding and commitment of the health center mission

  • Demonstrate understanding and commitment to the established CHC Values and Standards

  • Performs other job related duties as required or assigned

Minimum Qualifications:

  • High School Diploma or GED required, Associate Degree in Medical Office Assistant or equivalent preferred

  • Previous experience preferred

  • Work experience similar to a medical office environment

  • Computer skills for accurate data entry

  • Knowledge of basic medical terminology

  • AHA BLS Health Care Provider certification or equivalent

  • Demonstrated interpersonal relationship skills

  • Demonstrated written and verbal communication skills in English

  • Demonstrated ability to work in a fast paced medical office environment


  • 401k

  • Generous vacation and personal time for eligible employees

  • Sick time

  • Medical, dental, and vision insurance

  • 100% paid Life insurance/AD&D

  • 100% paid Long-Term disability.

  • Discounts on travel and entertainment!

  • Discounts on cell phone service, computer purchases, and more!

  • College Tuition Rewards/CMEs

  • Company Events & Activities (Annual cookout and holiday party, health and wellness events,” Lunch & Learn’s”, team building, and more!)

  • Employee Assistance Program (EAP)

  • EyeMed Vision Care Program

  • Accident & Cancer Insurance

  • Educational development reimbursement

  • Discounts on - gym membership, travel & entertainment tickets, electronics, and more!




  • Medical office experience: Some Knowledge

  • Accurate Data Entry: Some Knowledge

  • Medical terminology: Some Knowledge

  • Bilingual (Spanish/Eng.): Intermediate



  • High School or better

Licenses & Certifications


  • Certified Medical Asst.

  • CPR