Massachusetts Healthcare Jobs

MassHire JobQuest Logo

Job Information

Steward Health Care System Medical Assistant in Fall River, Massachusetts


The Medical Assistant position serves to coordinate the daily health care delivery system in the EKG Department. The position covers a wide range of responsibilities that entail a combination of providing direct care and technical and administrative assistance to patients, physicians and other staff in department. On a daily basis, the incumbent will perform a wide variety of computer, clerical, scheduling, EKG, Phlebotomy, and Supply functions necessary for the operation of the medical practice with minimal supervision


• Notifies physician and other practice staff of any missing information related to patient encounters/visits • Obtains diagnostic reports/medical information as required for procedure • Secures discharge record and/or test/procedure results from source where service was scheduled • Prepares patient record for procedures and assures that record is complete • Greets patients and offers assistance within scope of responsibility • Answers the telephone in a prompt and courteous manner • Responds to patient and staff questions in an appropriate manner • Triages phone calls for appropriate administrative and/or clinical response • Notifies physician and/or other clinical staff of emergent problems Obtains patient vital signs as needed • Updates medical/surgical/social history in medical record • Updates medication list in medical record • Obtains and processes patient lab specimens in a timely manner • Prepares exam and treatment rooms for examination, keeps rooms neat, clean and stocked • Assists and serves as an observer for patient exams when requested by physician • Handles triage calls under an RN's supervision • Provides patient education information under the direction and supervision of an RN • Actively participates in the orientation and training of new employees • Demonstrates proper departmental protocol when transferring the patient to stretchers including concern for patient comfort and safety during positioning and immobilization • Gives instructions to the patient and continually directs and monitors the patient through clear, vocalized instructions/communications. • Contributes to the efficient operation of the department including monitoring inventory and orders supplies as needed • Takes the initiative to maintain order and cleanliness in assigned rooms and throughout the department • Takes initiative during assigned shift, as patient volume allows, to check for tasks that need to be done and follows through to maintain a professional work area throughout the entire service • Obtains, documents accurately and relays pertinent clinical/demographic information to alleviate delays and errors ensuring proper procedure is always performed • Checks patient I.D. and verifies name and date of birth before any procedure is performed • Equipment damage control is a high priority, proper handling of equipment is always maintained, especially when moving or repositioning devices • Regularly consults with available personnel such as staff technologists, lead technologists, RN, Huc/NA, or Doctors in order to pursue answers to questions or to observe new techniques and procedures; demonstrates a desire to learn more • Always responds to changes in scheduling quickly and accepts responsibility for this action • Promotes a spirit of cooperation through frequent communication • Demonstrates a willingness and ability to assist others as requested, regularly assists in other areas of the department such as: receptionist duties, clerical responsibilities, and other assignments as requested; always uses time for departmental advantage • Response rapidly and effectively to emergency situations, demonstrating ability to manage self, patients, and others • Remains in control and supportive of patient, staff and others as workload and stress escalate. • Regularly maintains and projects to patients a feeling of competency, friendliness, and professionalism – even when under pressure or stress. • Does not allow unimportant interruptions to waste time at the expense of assigned duties and patient care priorities. • Promptly notifies supervisor of equipment malfunctions, tags and notifies Biomed • Participates in the preparation and "time out" process of procedures. • Continually strives to improve the technical quality of EKG images and improve technique • Obtain blood from infants, toddlers, children, adolescents, adult and geriatric patients for laboratory analysis. • Properly identifies patients, labels specimens with appropriate information and places the bar code label in the proper position.


• Effective communication • Critical thinking skills. • Customer service • Organizational, time management and multi-tasking ability required. • Enthusiastic and optimistic • Knowledge of medical terminology • Bilingual highly desired


Education: Training and certification in medical assistant curriculum, and high School Diploma or GED required Experience: Minimum of one year working in medical practice experience required; and/or graduate of a certified Medical Assistant training program. Certification/Licensure: BLS preferred Software/Hardware: Basic computer literacy required. Electronic Medical Record Documentation