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Steward Health Care System Medical Assistant in Fall River, Massachusetts

POSITION SUMMARY:

The Medical Assistant position serves to coordinate the daily health care delivery system in the EKG Department. The position covers a wide range of responsibilities that entail a combination of providing direct care and technical and administrative assistance to patients, physicians and other staff in department. On a daily basis, the incumbent will perform a wide variety of computer, clerical, scheduling, EKG, Phlebotomy, and Supply functions necessary for the operation of the medical practice with minimal supervision

KEY RESPONSIBILITIES:

• Notifies physician and other practice staff of any missing information related to patient encounters/visits • Obtains diagnostic reports/medical information as required for procedure • Secures discharge record and/or test/procedure results from source where service was scheduled • Prepares patient record for procedures and assures that record is complete • Greets patients and offers assistance within scope of responsibility • Answers the telephone in a prompt and courteous manner • Responds to patient and staff questions in an appropriate manner • Triages phone calls for appropriate administrative and/or clinical response • Notifies physician and/or other clinical staff of emergent problems Obtains patient vital signs as needed • Updates medical/surgical/social history in medical record • Updates medication list in medical record • Obtains and processes patient lab specimens in a timely manner • Prepares exam and treatment rooms for examination, keeps rooms neat, clean and stocked • Assists and serves as an observer for patient exams when requested by physician • Handles triage calls under an RN's supervision • Provides patient education information under the direction and supervision of an RN • Actively participates in the orientation and training of new employees • Demonstrates proper departmental protocol when transferring the patient to stretchers including concern for patient comfort and safety during positioning and immobilization • Gives instructions to the patient and continually directs and monitors the patient through clear, vocalized instructions/communications. • Contributes to the efficient operation of the department including monitoring inventory and orders supplies as needed • Takes the initiative to maintain order and cleanliness in assigned rooms and throughout the department • Takes initiative during assigned shift, as patient volume allows, to check for tasks that need to be done and follows through to maintain a professional work area throughout the entire service • Obtains, documents accurately and relays pertinent clinical/demographic information to alleviate delays and errors ensuring proper procedure is always performed • Checks patient I.D. and verifies name and date of birth before any procedure is performed • Equipment damage control is a high priority, proper handling of equipment is always maintained, especially when moving or repositioning devices • Regularly consults with available personnel such as staff technologists, lead technologists, RN, Huc/NA, or Doctors in order to pursue answers to questions or to observe new techniques and procedures; demonstrates a desire to learn more • Always responds to changes in scheduling quickly and accepts responsibility for this action • Promotes a spirit of cooperation through frequent communication • Demonstrates a willingness and ability to assist others as requested, regularly assists in other areas of the department such as: receptionist duties, clerical responsibilities, and other assignments as requested; always uses time for departmental advantage • Response rapidly and effectively to emergency situations, demonstrating ability to manage self, patients, and others • Remains in control and supportive of patient, staff and others as workload and stress escalate. • Regularly maintains and projects to patients a feeling of competency, friendliness, and professionalism – even when under pressure or stress. • Does not allow unimportant interruptions to waste time at the expense of assigned duties and patient care priorities. • Promptly notifies supervisor of equipment malfunctions, tags and notifies Biomed • Participates in the preparation and "time out" process of procedures. • Continually strives to improve the technical quality of EKG images and improve technique • Obtain blood from infants, toddlers, children, adolescents, adult and geriatric patients for laboratory analysis. • Properly identifies patients, labels specimens with appropriate information and places the bar code label in the proper position.

REQUIRED KNOWLEDGE & SKILLS:

• Effective communication • Critical thinking skills. • Customer service • Organizational, time management and multi-tasking ability required. • Enthusiastic and optimistic • Knowledge of medical terminology • Bilingual highly desired

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education: Training and certification in medical assistant curriculum, and high School Diploma or GED required Experience: Minimum of one year working in medical practice experience required; and/or graduate of a certified Medical Assistant training program. Certification/Licensure: BLS preferred Software/Hardware: Basic computer literacy required. Electronic Medical Record Documentation

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