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Eliot Community Human Services Outpatient Administrative Assistant Everett in Everett, Massachusetts


Eliot's Center is seeking an Administrative Assistant with two years of experience. Our ideal candidate will have excellent interpersonal and communication skills and attention to detail.

Eliot's Counseling and Psychiatry Services offer a full spectrum of mental health and substance use recovery services to children, adults, and families.


  • Responsible for all aspects of front desk operations including, but not limited to, answering phones, retrieving messages, greeting and registering clients, collecting and recording client payments, scheduling doctor’s appointments and entering clinicians schedule into the Electronic Medical Record (EMR).

  • Enter new referrals into the EMR. Verify clients insurance and acquire authorizations as needed. Run monthly insurance reports to ensure information is accurate.

  • Provide support services to Clinical staff, i.e., manage schedules; confirm next day’s appointments; distribute lab work and other correspondence; fax prescriptions as requested

  • Coordinate new PT1 forms and track renewals to ensure there is no lapse in service.

  • Record all payments to the clinic for services rendered either from a client or insurance company and reconcile receipts and total cash on a daily basis.

  • Ensure availability of sufficient funds in the cash drawer and that all monies are locked and secure at all times.

  • Responsible for preparing the deposit slip and regularly depositing money in Eliot’s account.

  • Responsible for making changes as needed, entering clinician’s schedules at the end of the week for next week’s appointments and filing progress notes for all clinicians and medical staff.

  • Manage room availability log sheets and help staff find office space if needed.

  • Monitor supply of all clinical and administrative paperwork to ensure availability of forms.

  • Track maintenance and building issues and alert the building manager of any work requests.

Schedule: Monday - Friday 8am-4pm




  • Communication Skills: Intermediate

  • Computer Software Skills: Intermediate

  • Administrative Tasks: Advanced



  • High School or better

Licenses & Certifications





  • 2 years: Administrative experience