East Boston Neighborhood Health Center Practice Secretary in East Boston, Massachusetts
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A Practice Secretary in our dynamic Family Medicine Department performs a wide variety of clerical and reception activities that support the delivery of services to patients.Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately. Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation. Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed. Responsible for early am chart preparation and other opening/closing procedures.Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by e:mail or staff message. Full Time position, Monday-Friday, 8:00-5:00pm with flexibility for evening shifts.
Qualifications and Requirements:
High School Diploma or GED
At least one year in a medical office setting
Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred
Bilingual Spanish skills required