East Boston Neighborhood Health Center Medical Assistant I in East Boston, Massachusetts
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Working in close partnership with a provider(s), the medical assistant assists and directs care of patients in a practice. Their primary function is to manage efficient patient flow and to be available to assist providers as needed. The Medical Assistant is responsible for various clinical skills appropriate to training and scope for the maintenance and control of non-pharmaceutical supplies and equipment, and for assigned support activities. The Medical Assistant assumes a range of patient care responsibilities dealing with the physical and emotional aspects of assigned clients’ ages 0 to greater than 100 years. Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center.
Schedule: Mon-Fri, 8AM-5PM and includes evening, weekend and holiday rotations
Essential Duties & Responsibilites
Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session
Accurately performs the following as indicated : vital signs, O2 sat, pain scale (0-10)weights, height, LMP, Spirometry, EKG, Peak flow meters, Use of Oxygen equipment, Point of Care testing, Cleans and wraps instruments for sterilization, Follows proper sterilization protocols as indicated, Other clinical tasks appropriate to the department assignment
Responsible for facilitating effective team and patient communication throughout the visit
Manages efficient patient flow per departmental requirements and supports providers and team in overall coordination and delivery of care.
Actively participates in patient visits per departmental protocol including but not limited to: rooming patients, obtaining chief complaint, addressing BPAs, and obtaining pertinent history.
All documentation should be complete and done in an efficient and timely manner.
Proficient in the use of the electronic medic0al record (Epic) as it pertains to department-based workflows and guidelines
Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and concerns of patients and staff.
Consistently provides excellent customer service and makes patients feel welcome.
Maintains a positive attitude
Monitors or chaperones exams as appropriate, assists in procedures or treatments as requested by providers.
Assists with patient ambulating and transfers to/from chair, stretchers and exam table.
Assists with undressing, gowning and dressing as needed.
Stocks exam rooms and utility rooms daily with medical supplies and forms needed.
Cleans exam rooms and equipment daily and as needed.
Proficient and accurate use of current EBNHC electronic applications
Promotes a sense of team work through demonstration of self-direction and self-motivation.
Solves problems independently and knows when to seek consultation
Assists with forms, letters, and other clinical paperwork as directed. Makes sure that all clinical paperwork is properly labeled.
Answers telephones, and calls patients as requested by practice staff.
Performs activities such as booking/canceling/confirming appointments, processing outside referrals, and filing.
Escorts patients to various departments as seen necessary.
Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.
Follows established departmental policies and procedures for environmental safety and infection control.
Participates in required departmental activities and meetings.
Understands organizational structure of department and unit routine
Makes optimal use of standby time
Maintains all pertinent competencies
Maintains excellent punctuality and attendance
Ensure that any exam room solutions supplies are dated when opened and disposed of promptly when expired.
Responsible for ensuring exam rooms are kept clean and fully stocked with both medical and clerical supplies.
Assuring medical supplies are up to date. Checks for expiration dates as scheduled.
Adheres to all EBNHC and departmental policies and procedures and Standard Precautions.
High School Diploma or G.E.D.
Graduation from a Certified Medical Assistant Program
BCLS certification (per department policy).
Bilingual skills preferred (english/spanish)
- Two years as a Medical Assistant, with six months at East Boston Neighborhood Health Center. Must work at least .8 FTE regularly scheduled hours.
- Meets medical assistant skill level with addition of demonstrated leadership ability.
There’s a reason East Boston Neighborhood Health Center is ranked as one of the “Top Places to Work” by The Boston Globe. It is because we are committed to maintaining a truly supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. A huge focus of which is to offer important benefits so you can be your best inside and outside of work.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
And Much More…