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East Boston Neighborhood Health Center Coordinator Patient Access in East Boston, Massachusetts

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org (http://http//careers.ebnhc.org/) .

Time Type:

Full time

Department:

Registration

All Locations:

East Boston

Description:

Monday-Friday 7:30-4:30pm.

The primary responsibility of the Patient Access Coordinator is to actively coordinate and direct the patient flow upon arrival within the department according to the policies and procedures of the Patient Services Department’s triage process. The individual in this position will be able to serve as a liaison between patients and clinical staff, Security staff, Patient Services staff, and Registration staff. The Patient Access Coordinator is also responsible for directing patients to the appropriate departments within the health center.

The Patient Access Coordinator displays initiative, superb judgment, and outstanding customer service and communication skills with patients. Conformity to the health center’s confidentiality principles, and understanding of the health center’s mission also required. Patient Services is a team of staff with high profile roles, and is most often the first person a new patient to the health center interacts with.

The scope of a Patient Access Coordinator includes support of the health center’s new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Access Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.

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