East Boston Neighborhood Health Center Care Navigator in East Boston, Massachusetts
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Community Resource & Wellness Center
The Care Navigator works with the patient’s primary care team to address the complex nonmedical needs that can negatively affect a person’s health and wellbeing. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.
Essential Duties and Responsibilities
• Connect patients with concrete community resources, including, but not limited to; food resources, subsidized childcare, housing, legal, financial assistance, and immigration services.
• Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
• Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
• Assist patients with complex medical needs, coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
• Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
• Bachelor Degree• 1-2 years in a direct service role. Experience with and underserved population a plus• Strong second language skills. Spanish preferred.• Ability to multi task with strong organization and time management skills.